Annual Report 2026
From the heart
Annual Report 2026
From the heart
Board Chair report
'This year has been a demanding one for aged care; while not without highlights, it has been a period of change and challenge. But one thing remains – HammondCare’s Mission is front and centre in all we do.'
Peter Bailey
Board Chair
Chief Executive Officer report
'Australia is entering an unprecedented era of population ageing. With dementia becoming the leading cause of death in our nation during this reporting period, the need for action has never been clearer. Meeting increasing needs will require ambition, courage and innovation, always guided by a commitment to improving the lives of those we serve.'
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Andrew Thorburn
CEO
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Financials FY26
Total revenue grew to a record $639.5m
Our work is motivated by Christian values expressed in the words and actions of Jesus Christ. '... whatever you did for one of the least of these brothers and sisters of mine, you did for me.'
Matthew 25:40
Stories of care - reaching further, caring differently, building what's next
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A place to belong: a small household with a big impact
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Jenny goes the extra mile to keep clients safe and well
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When a hospital became a gallery for one special artist
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The threads of a thriving community at Miranda
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Capturing lasting memories
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How HACDSP helped David and his family
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Carrying the heart of Greenwich forward
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A safe place when it mattered most
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How we serve others – stories
When Bob sings he makes the whole world smiles
Friendship transcends complex needs to support faith and creativity
Having a home opens doors to new experiences
Home care team a ‘godsend’ for Helen and Julie
The practical side of pastoral care: Patricia’s story
Travelling wherever we’re needed
Margaret’s unstoppable joyful spirit
Embracing cultural connections in dementia care
Dean's dream journey to Bathurst
FY26 in numbers
Residential Care
Our residential care homes are located across NSW, Victoria and SA. Our approach is to offer a sense of belonging and being at home, with a particular commitment to dementia-specific and complex care.
2,456 people cared for
15 care homes
13 locations
2,909 team members
Home Care
Offered in NSW, ACT, Victoria and Queensland, our Home Care services enable clients to continue enjoying life in their homes, thanks to support from a consistent team of trained care workers.
9,995 people cared for
650,639 home care visits
42 locations
1,751 team members
Healthcare & Hospitals
HammondCare's healthcare services provide palliative and supportive care, rehabilitation, older people's mental health, pain management and other vital support services.
3,977 community and outpatient care
4,351 people supported in rehab and palliative care
40,175 bed days
10 locations
525 team members
Research and innovation
Our research spans diverse fields, driven by partnerships, innovation and a commitment to best practice and care for people with complex needs. Read our most recent Research Report here.
38 research projects
53 publications
10 education and awards
4 new grants
Dementia Support Australia
A service led by HammondCare, Dementia Support Australia is funded by the Australian Government. It has been operating nationwide since 2016, providing free advice and support, tailored to the person living with dementia where changed behaviours impact care.
27,290 people cared for
63% reduction in behaviour distress
36 locations nationally
286 team members
Social dividend
$36.1m
Extending care where it matters
Responding with compassion to lead nationally in complex care our social dividend demonstrates our stewardship of resources to support older people in need.
46.8% of residents are financially disadvantaged
Residential Care
$8m to support financially disadvantaged residents
Residential Care
$20.6m savings to the health and aged care system from cottage model of care
Residential Care
$2.4m in additional hours of care and concessional accommodation
Home Care and Independent Living
$1.7m in additional health services to patients
Health
$1m additional costs caring for older people at risk of homelessness
Homelessness
$1.7m towards vital ongoing dementia, health and aged care research
Research
$4.4m in pastoral care services for clients and team members
Pastoral Care
$1.3m investment in volunteer services
Volunteers
One HammondCare
Our people are the heart of care. Whether providing care directly to those we serve or creating places, services and support around it, every team member has a part to play. Together, we're improving quality of life for people in need.
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Kim Townsend, Village Manager, Miranda
‘Caring from the heart means treating every resident as I would a member of my own family, with patience, respect and genuine care. What may appear to be the simplest of interactions can often be the most meaningful, such as helping to locate a misplaced item or with technology to view a picture of their new great-grandchild.’
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James Ryburn, Pastoral Care Manager, Home Care
'Caring from the heart means seeing the person behind the circumstances -recognising their dignity, listening to their story, and being willing to walk alongside them through life's highs and lows. It's about offering genuine human connection and creating space for people to feel heard, valued and less alone, whatever their circumstances or beliefs.'
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Stacey Nailer, Specialised Dementia Care, Program Manager
‘Caring from the heart means treating people the way I would want myself and my family to be treated. When a new resident arrives in our Specialised Dementia Care Unit, they can be frightened and distressed. Seeing them gradually settle, feel safe, and show a reduction in distress reminds me that the care we provide makes a difference.’
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Faith Cruz, Clinical Care Partner
‘Caring from the heart means seeing the person. It's about taking the time to listen, understand what matters to them, and treating them with the same care and respect I would want for my own loved ones. For me, it's not just about coordinating services or addressing clinical needs. It's about being present, advocating for them, respecting their choices, and helping them feel heard, valued, and supported.’
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George Howard-White, Specialised Carer, Residential Care
‘Caring from the heart means that I do everything in my power to help residents realise they haven't lost as much of their independence as they think they have and they're in an environment where we support them, and take time to actively listen to work out what is happening.'
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Pembe Tugce, Volunteer
‘Caring from the heart means approaching every interaction with kindness, empathy, patience, and genuine respect for the person in front of me. It means doing my work with purpose, treating others the way I would want to be treated. When someone tells me how much my support has helped them it makes me realise that even the smallest things I do can have a lasting impact on someone’s life.’
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Jessica Thomas, Exercise Physiologist
'Caring from the heart means showing kindness, compassion and taking time with residents to listen and understand their life story. I try and do this by improving residents strength and mobility however it does go beyond this. I implement games into the cottages to build a fun atmosphere. Showing happiness and joy is contagious and definitely rubs off on residents.'
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Alex Morelli, Project Manager, Property & Maintenance
For me, caring from the heart means remembering the person behind every project. Matthew 25:40 says, 'whatever you did for one of the least of these brothers and sisters of mine, you did for me.' That really resonates with me and is a reminder that even though my role is in projects, ultimately the work we do is about serving others and creating places where people feel cared for and valued.'
Our Mission in Action
‘We serve people with complex health or aged care needs, regardless of their circumstances.’
Read our Annual Report
Get the full story of how our Mission to improve quality of life for people in need reaches older people with complex needs across Australia through our skilled and dedicated team.
Our Frontline
The face of care in nearly three years of pandemic is the face of our frontline, sweating behind PPE, turning up their sleeves again and again, especially when there was no one else. Alongside them are people in enabling teams who’ve swapped their desks to hold hands with residents, clients and patients, or go the extra mile in support of the care we provide.
Today, our frontline aged, dementia and healthcare teams show us what purposeful work and a life lived well look like. We need them like never before – and we need you, if you’re ready to make a difference.
