Getting started with care

We’re here to guide you on your care journey and make finding the right type of care as simple as possible.

Our Locations

Discover which of our services are available in your area.

Residential Care

Our care team is passionate about providing specialised and compassionate aged and dementia care, including for people with complex needs.

Residential Care

Our care team is passionate about providing specialised and compassionate aged and dementia care, including for people with complex needs.

Helping you feel right at home

Residential aged care provides people who can no longer live at home a safe place to stay with 24/7 quality care. You might be finding it difficult to manage at home, are experiencing illness, or your carer arrangements have changed. In any situation, the decision to choose a care home can feel daunting but know this: you don’t need to do it alone.

Our care team will happily guide you through this journey, tailoring support to suit your exact situation. Because we’ve been caring for people since 1932, we recognise that no two people's needs are the same. This understanding is especially important for people living with dementia who receive specialised care from our trained team.

So before your move into one of our homes, we’ll make sure you feel understood, and comfortable about the choices you make.


Our unique approach to care

Residents come first at HammondCare – that’s a promise. Our small cottages are proven by independent research to support quality of life and are recommended by the Royal Commission.

Relationship-based care

Nurturing relationships is our focus. We get to know you and your family personally and listen to your story.

Care that’s tailored to you

We don’t do ‘cookie-cutter’ care. Your support will be tailored to suit your needs, preferences and background.

Living well
Live well with dementia

Nearly 30 years' expertise in caring for people living with dementia means you’re in safe, experienced hands.

Cottage Respite
Designed for independence

Small cottages maximise autonomy and minimise disability, as endorsed by the Royal Commission.

Standing together, always

We actively encourage family and friends to be our care partners – and we are there to support them, too.

Led by Christian values

As an independent Christian charity, compassion is central to how we care for others, regardless of faith.

Know what to look for

There are a few important steps and things to consider when you’re searching and applying for a residential care place. We work with you to understand your needs and ensure you and your loved ones feel at home. 

To help you, we’ve created a video and simple checklist that makes knowing what to look for easier when it comes to finding care.

Care homes designed with empathy

Visit one of our locations and you’ll find a small set of cosy cottages, thoughtfully designed for people living with dementia. Safe, familiar spaces like ours truly feel like a place to call home and are especially helpful for people experiencing symptoms of dementia. Most importantly, our cottages set the gold standard model of care recommended by the Royal Commission.

This way, you or your loved one can enjoy independence, a strong sense of purpose, and continue to get the most out of life.

The dining room of a HammondCare residential home

Watch how to get started with
residential care

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Access residential aged care in 4 steps

Step 1

Check eligibility and apply

Before you apply to us for care, start by doing an online eligibility check through My Aged Care. Following that, you can apply for funding by:

This involves answering a few questions about your current situation and day-to-day activities. 

What’s next? 

If eligible, you’ll be asked to complete a free face-to-face assessment to better understand your care needs. The assessment is done by the Aged Care Assessment Team (ACAT) or the Aged Care Assessment Service (ACAS) in Victoria. 

Step 2

Do a face-to-face assessment

One of the specialists from the ACAT will organise a time to visit your home to complete the assessment. You won’t have to go anywhere, nor do you have to do it alone. If you prefer, a friend or family member can join you for the assessment. 

The ACAT assessor will speak with you about:

  • your well-being and any health concerns
  • your safety and support at home
  • how you’re managing with daily tasks. 

An assessment outcome is provided at the end of the visit.

Step 3

Receive a support plan

If you are approved, you’ll receive: 
  • a formal approval letter
  • a support plan that lists your approved care services
  • unique referral code/s (to give to your provider).
If you aren’t approved, you’ll receive:
  • a letter explaining why and who to contact for more help
  • information about other support options.
Step 4

Choose your preferred home

Now that you have approval, you can look into your options for a care home.

We understand there is lots to think about and it’s important to feel comfortable with your decision. So when you visit us for a tour, we’ll gladly go through the services and costs then and there. Our team is always happy to help. Contact us now.

To apply for a HammondCare home, please fill out and submit an application pack. We’ll review your application and once approved, you are all set to move in. 

For a helpful guide on our services and the HammondCare Difference, click here.

Feel at home, at HammondCare

We have a range of meaningful activities and a passionate food culture that helps maintain residents’ physical, mental and emotional health. All this and more, with a personal touch.

Meals and dining

Fresh, home-style meals made for different tastes and preferences.

Personal Care
Clinical care

Experts in supporting older people including those living with dementia.

Pastoral care

As a Christian charity, we welcome and respect everyone’s spirituality.

On-site services

Live in comfort with hairdressing, pharmacy, podiatry, and more.

Social support
Social activities

Make new friends or relax in good company, however you choose.

Safety and security

Accommodation that caters for the mobility needs of older people including safe access to outdoors.

Excellence in food and dining

Healthy food is essential to good health and is one of life’s great joys. Our team includes a Head of Food Culture, dieticians and dementia consultants who make sure food and dining at HammondCare is always fresh, nutritious and memorable.

Choice and engagement are also important parts of our food culture. Our care homes feature small home-like kitchens and we encourage residents to get involved in meal preparation. That’s the HammondCare Difference.


Find out what’s so good about living in our cottages

If you’ve still got questions, contact us.


Find a residential care location near you

Map of HammondCare residential care locations

Contact us

We'd love to welcome you. If you have any questions about our accommodation or services, please call us on 1800 776 112 or send a message.

Tell Us More
Client Details
Care Needs

Please be advised, a formal diagnosis of dementia is required to be considered for this site.

ACAT Assessment Details

You can visit below website to get more information related and organise an assessment

My Aged Care Website

 Access Australian-Government subsidised aged care services

Apply for an assessment

Aged care homes

Request referral code for ‘Residential Respite’ and/or ‘Residential Permanent’ care (e.g. 1-XXXXXXXXXXX)