At HammondCare, we're deeply committed to protecting the people we serve, and we encourage people to speak up if they see something that's not right. Our Whistleblower Policy aims to

• encourage early reporting of any suspected wrongdoing related to HammondCare,
• provide clear guidance on how concerns can be raised and investigated,
• ensure that all relevant people understand the whistleblowing processes,
• meet legal requirements under key legislation so that anyone making a protected disclosure receives proper statutory protection.
  

 

Disclosure or complaint?

A disclosure may also be a complaint or feedback. It is a choice for you (or another person raising an issue on your behalf) to decide whether you wish to make a complaint, provide feedback, or make a disclosure.

The main difference is the protections for whistleblowers provided under the new Act.

If you would like to make a complaint or provide feedback you can do that here. 

 

HammondCare's external independent provider

If you want to make a secure Whistleblowers disclosure, you can do this anonymously by contacting HammondCare’s independent, third-party whistleblower service. You can make a report at Your Call, the Whistleblowing Report Centre at www.whistleblowing.com.au/report-centre using the identifier HAMMOND, or by calling 1300 790 228.

Please provide as much detail as possible to assist us in our investigations. 

How Your Call Works

Your Call uses an online message board which you will have access to after making the report. The message board allows you to:

• communicate with Your Call and with HammondCare with or without revealing your identity;
• securely upload any relevant documentation and/or material that you wish to provide;
• receive updates; and
• request support or report detriment.

If your report relates to a Disclosure Officer, Your Call will exclude that person from all communications when Your Call provide information about your report to us.

How to use Your Call if you have a Speech or Hearing Impairment

If you are deaf or have a hearing or speech impairment, you can contact Your Call online. If you would like to contact Your Call by phone, you can do so through the National Relay Service. Simply choose your contact method at www.relayservice.gov.au and request Your Call’s hotline 1300 790 228.

To read HammondCare’s whistleblower policy, go here.