Older people will be placed at the heart of the aged care system. A new Statement of Rights will clearly outline what individuals can expect from aged care providers and workers. 

You’ll be able to nominate a trusted person to help make decisions about your care. These Supporters must be registered with My Aged Care and follow supported decision-making principles. 

This is not the same as a Power of Attorney. To learn more about the new registered supporter roles, click here. 

The Aged Care Quality and Safety Commission will have expanded powers to ensure providers meet the new standards. New complaints processes will support fair outcomes, and people who raise concerns will be protected by a new whistleblower protection framework.

The revised standards will cover areas such as clinical care, food and nutrition, cultural safety, and support for people living with dementia. Providers will be assessed using a new grading system to encourage continuous improvement.

The Aged Care Act 2024 is landmark legislation that will guide how aged care operates in Australia from 1 November 2025.

It replaces all previous aged care laws and introduces a rights-based approach, placing older people at the centre of care decisions.

The reforms aim to:

• Improve choice, dignity and independence for older people
• Strengthen quality standards and protections
• Simplify access to services
• Ensure aged care is safe, transparent and responsive

The new Aged Care Act and associated reforms will begin on 1 November 2025.

This includes updates to residential care, home care, quality standards, and provider registration.

Key changes include:

• A new Statement of Rights for aged care recipients
• Introduction of the Support at Home program
• Stronger Aged Care Quality Standards
• A new registration system for providers
• Updated fee structures and clearer service agreements

Yes. For new residents entering care after 1 November 2025, fee arrangements will change.

However, if you are already receiving care before this date, the “no worse off” principle applies—your current fees will remain unless you choose to opt into the new system.

You can read the Statement of Rights and other official resources here.

HammondCare can also provide updated service agreements and brochures outlining your rights and protections.

If you have concerns:

• Start by speaking with your HammondCare care team
• If unresolved, contact the Aged Care Quality and Safety Commission
• You can also seek support from an aged care advocate who can speak on your behalf

Under the new system, providers are legally required to respond to complaints promptly and fairly, and the process is now more consistent across all aged care services.