Getting started with care

We’re here to guide you on your care journey and make finding the right type of care as simple as possible.

Our Locations

Discover which of our services are available in your area.

Palliative and supportive care

When every moment counts, nothing is more important than having caring people by your side whose expertise makes a difference.

Palliative and supportive care

When every moment counts, nothing is more important than having caring people by your side whose expertise makes a difference.

Quality support and care when it matters most

Palliative and supportive care services are there to help you, or your loved one with a progressive life-limiting illness, live as well as possible. We also help family, friends and healthcare workers access practical resources and education, so they too are supported.

HammondCare’s expert palliative team is recognised nationally and internationally as one of Australia’s most innovative care providers. Our dedicated specialists focus on providing quality palliative care services that promote choice.


Our unique approach to care

The HammondCare Difference is the combination of leading clinical expertise, world-class research and a compassionate approach to care.

Care tailored to your unique needs

Every person deserves to be heard and have their unique needs met. That’s why we get to know you and create a personalised care plan that’s right for you.


Your dedicated specialist team

You will be cared for by a consistent team of multidisciplinary specialists who work with you and your family to provide the highest quality care.


Research informs all aspects of care

As leaders in world-class palliative care, we continually innovate care delivery and education using the latest research from The Palliative Centre.

Explore research

A variety of locations to suit you

Whether you’re in need of our inpatient unit or community palliative care, you’ll find a choice of convenient locations in northern and southwest Sydney.

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What support is available?

It's your choice

You can choose from a range of programs to support you in hospital or at home with expert, wholistic care.

There is no cost to use our palliative and supportive care because we’re subsidised by State Government funding.

And if you choose to use your private health insurance, you won’t be out of pocket.

In hospital

Need whole-person care all in one place? Our palliative care hospitals bring our expert teams together, for you.

Inpatient units provide:

  • short-term admission for symptom management
  • admission to meet the needs of patients (and families and carers) in the final stages of their journey
  • rehabilitation services
  • older person's mental health support

At home

Our community palliative care and outpatient clinics can tend to your needs where you’re most comfortable – in your own home.

We offer:

  • pain relief and management of symptoms
  • 24/7 specialist palliative care expertise
  • phone support


Private health partnerships

We've partnered with Medibank and Bupa in the Northern Sydney Local Health District to make palliative care services available to you at home or in hospital, according to your preference, so you can live as comfortably as possible, for as long as possible.

Our partnerships give you

  • The option to stay in your own home, with specialist palliative care nursing support
  • Around the clock phone line
  • Weekend visits from palliative care nurses
  • Emotional, social and spiritual support
  • Ongoing assessment and support, whether at home or in hospital

Want to know more? Give our friendly team a call.

Call 1800 427 255

How to access palliative and supportive care

There are three steps to getting a referral for our palliative and supportive care services.

Step 1


Ask your GP or specialist about how palliative and supportive care might benefit you, and ask for a referral.
Step 2


Next, we organise an assessment at one of our clinics or your home – whichever works for you.
Step 3

Care Plan

Our team will create a personalised care plan that recommends support based on your unique needs.

Speak to us today

To find out more about palliative care or referrals, call 1800 776 112 or send us a message.

Contact us

Important information about referrals

When you ask your GP or specialist for a referral, it must include:
  • the referring practitioner’s address
  • phone number
  • provider number.

If the referral is from a specialist, your GP’s details should also be included with the referral. All referrals must be legally valid as outlined in the Medicare Benefits Schedule (MBS).

Please ensure the letter of referral is addressed to our team. The referral must be received and dated before treatment can start.


Refer a patient for care

Visit our Healthcare Referrals page to learn more about the palliative referrals process.

Find our palliative care

Our specialist hospital and community palliative care services are available in northern and south western Sydney.


Bereavement support

Bereavement counselling is a confidential discussion with a trained professional when you’re experiencing grief. They will help explore the impact of your loss and identify coping strategies. Grief and bereavement are different for everyone, and seeking help early supports continued healing.

Learning about the end of life

At the end of life, it’s important to have a compassionate care team with you that provides quality healthcare services. But many of us can feel unsure of what we can personally do to help.

The Last Days Program educates you about what to expect during the dying process and death. We developed this program in consultation with the community to increase knowledge and confidence at this difficult time of life. Tailored for carers, participants learn about what to prepare, conversations to have with your family and practical and legal aspects such as what an advance care directive is and how to prepare for a funeral.

For information on how to support your dying loved one,
download our brochure.


More resources to support your family

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We’re here to talk. Call us now.

If you need some guidance on what to do next, our team can help. Call 1800 427 255 or send a message.