Getting started with care

We’re here to guide you on your care journey and make finding the right type of care as simple as possible.

Our Locations
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Discover which of our services are available in your area.

We do palliative care, at your place or ours

We do palliative care, at your place or ours

Facing a life-limiting illness is complicated

But at HammondCare, we do complicated.

Our multidisciplinary palliative care services are there to help you or your loved one live as well as possible.

While palliative support is embedded in our all of residential and home care services, in all our areas, we are able to offer specialist palliative care in parts of Sydney, at your place or ours.

Wherever you are on your journey, our skilled, compassionate specialists and carers can support you to handle whatever comes, in a way that works for you and your loved ones.

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It's all about you

Our specialist palliative services bring you leading clinical expertise, world-class research and a compassionate approach to care.

Care tailored to your unique needs

Every person deserves to be heard and have their unique needs met. That’s why we get to know you and create a personalised care plan that’s right for you.

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Your dedicated specialist team

You will be cared for by a consistent team of multidisciplinary specialists who work with you and your family to provide the highest quality care.

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Research informs all aspects of care

As leaders in world-class palliative care, we continually innovate care delivery and education using the latest research from The Palliative Centre.

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A variety of locations to suit you

Whether you’re in need of our inpatient unit or community palliative care, you’ll find a choice of convenient locations in northern and southwest Sydney.

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Location

What support is available?

It's your choice

You can choose from a range of programs to support you in hospital or at home with expert, wholistic care.

There is no cost to use our palliative and supportive care because we’re subsidised by State Government funding.

And if you choose to use your private health insurance, you won’t be out of pocket.

In hospital

Need whole-person care all in one place? Our palliative care hospitals bring our expert teams together, for you.

Inpatient units provide:

  • short-term admission for symptom management
  • admission to meet the needs of patients (and families and carers) in the final stages of their journey
  • rehabilitation services
  • older person's mental health support

At home

Our community palliative care and outpatient clinics can tend to your needs where you’re most comfortable – in your own home.

We offer:

  • pain relief and management of symptoms
  • 24/7 specialist palliative care expertise
  • phone support

 

Private health partnerships

We've partnered with Medibank and Bupa in the Northern Sydney Local Health District to make palliative care services available to you at home or in hospital, according to your preference, so you can live as comfortably as possible, for as long as possible.

Our partnerships give you

  • The option to stay in your own home, with specialist palliative care nursing support
  • Around the clock phone line
  • Weekend visits from palliative care nurses
  • Emotional, social and spiritual support
  • Ongoing assessment and support, whether at home or in hospital

Want to know more? Give our friendly team a call.

How to access palliative and supportive care

There are three steps to getting a referral for our palliative and supportive care services.

Step 1

Referral

Ask your GP or specialist about how palliative and supportive care might benefit you, and ask for a referral.
Step 2

Assessment

Next, we organise an assessment at one of our clinics or your home – whichever works for you.
Step 3

Care Plan

Our team will create a personalised care plan that recommends support based on your unique needs.
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Tell us what's going on

Get in touch to find out more about palliative care or referrals.

Call us on 1800 998 111 Enquire online

Important information about referrals

When you ask your GP or specialist for a referral, it must include:
  • the referring practitioner’s address
  • phone number
  • provider number.

If the referral is from a specialist, your GP’s details should also be included with the referral. All referrals must be legally valid as outlined in the Medicare Benefits Schedule (MBS).

Please ensure the letter of referral is addressed to our team. The referral must be received and dated before treatment can start.

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Refer a patient for care

Visit our Healthcare Referrals page to learn more about the palliative referrals process.

Find our palliative care

Our specialist palliative care services are available in northern and south western Sydney.

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Bereavement support

Bereavement counselling is a confidential discussion with a trained professional when you’re experiencing grief. They will help explore the impact of your loss and identify coping strategies. Grief and bereavement are different for everyone, and seeking help early supports continued healing.

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Learn about the end of life

Many of us caring at home can feel unsure about our role as the end approaches.

The Last Days Program helps you understand what to expect during the dying process and death.

Developed in consultation with carers to increase knowledge and confidence at this difficult time of life, the program gives practical advice about topics we sometimes find hard to discuss.

For more on how to support your dying loved one,
download our brochure or visit our Last Days information page.

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More resources to support your family

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We’re here to talk. Call us now.

If you need some guidance on what to do next, our team can help. Call 1800 998 111 or send a message.