Annual Report 2025
We do complex care.
Annual Report 2025
We do complex care.
Annual Report 2024
It's not just care,
it's HammondCare
Annual Report 2024
It's not just care,
it's HammondCare
Board Chair report
'Guided by our enduring Mission, we have continued to deepen our commitment to caring for those in need, with a clear ambition to lead nationally in complex care, specialising in dementia and palliative care.'
Kok Kong Chan
Board Chair
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Chief Executive Officer report
'Taking on the role of CEO has been a profound privilege. It has deepened my appreciation for the enduring relevance of our Mission, especially in a time of reform and rising complexity across aged care.'
Andrew Thorburn
CEO
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Financials FY25
Total revenue grew to a record $620m
Our work is motivated by Christian values expressed in the words and actions of Jesus Christ. '... whatever you did for one of the least of these brothers and sisters of mine, you did for me.'
Matthew 25:40
Stories of care - at your place, our place, any place
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Shane’s life changes direction after a devastating diagnosis
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Laurie rebuilds her strength and dignity
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War veteran Robert finds peace in unexpected ways
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Small gestures making an impact for mental health
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Finding comfort through reframing of personal experience
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When getting the right support impacts loved ones, too
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A program that reshaped Alfredo’s future
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Feeling seen, valued and knowing you matter – Penny’s story
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How we serve others – stories
When Bob sings he makes the whole world smiles
Friendship transcends complex needs to support faith and creativity
Having a home opens doors to new experiences
Home care team a ‘godsend’ for Helen and Julie
The practical side of pastoral care: Patricia’s story
Travelling wherever we’re needed
Margaret’s unstoppable joyful spirit
Embracing cultural connections in dementia care
Dean's dream journey to Bathurst
FY25 in numbers
Residential Care
Our residential care homes are located across NSW, Victoria and SA. Our approach is to offer a sense of belonging and being at home, with a particular commitment to dementia-specific and complex care.
2,826 people cared for
15 care homes
13 locations
2,770 team members
Home Care
Offered in NSW, ACT, Victoria and Queensland, our Home Care services enable clients to continue enjoying life in their homes, thanks to support from a consistent team of trained care workers.
10,402 people cared for
875,393 home care visits
36 locations
1,740 team members
Dementia Support Australia
A service led by HammondCare, Dementia Support Australia is funded by the Australian Government. It has been operating nationwide since 2016, providing free advice and support, tailored to the person living with dementia where changed behaviours impact care.
24,228 cared for
640,309 service activities
31 locations
284 team members
Healthcare & Hospitals
HammondCare's healthcare services provide palliative and supportive care, rehabilitation, older people's mental health, pain management and other vital support services.
3,553 people cared for in hospital
3,455 people cared for in community and outpatient care
11,365 positive ageing visits by allied health
41,762 bed days
524 team members
Research and innovation
Our research spans diverse fields, driven by partnerships, innovation and a commitment to best practice and care for people with complex needs. Read our most recent Research Report here.
57 research projects
67 publications
13 education and awards
5 new grants
Social dividend
$35.5m
Focusing resources to say 'we do'
With a commitment to complex care, our social dividend demonstrates how we steward our resources to support older people, regardless of their circumstances.
44% of residents are financially disadvantaged
Residential Care
$4m to support financially disadvantaged residents
Residential Care
$19.3m savings to the health and aged care system from cottage model of care
Residential Care
$1.8m in additional hours of care and concessional accommodation
Home Care and Independent Living
$2.4m in additional health services to patients
Health
$1m additional costs caring for older people at risk of homelessness
Homelessness
$1.6m towards vital ongoing dementia, health and aged care research
Research
$4.3m in pastoral care services for clients and team members
Pastoral Care
$1.1m investment in volunteer services
Volunteers
One HammondCare
Representing the heart of HammondCare, these team members share how expertise, empathy and teamwork come together to support those with the most complex care needs.
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Ayesha Sijapati, RN, Specialist Dementia Care Program Manager, Residential Care
‘The unpredictable nature of a person’s needs and behaviours means managing often sudden cognitive, emotional and physical challenges simultaneously. We coordinate care across multidisciplinary teams while navigating evolving care plans.’
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Dr Johann Monzon, Career Medical Officer, Healthcare & Hospitals
‘Complex pain management that is not adequately controlled or home care dynamics can be challenging. There are often clinical changes with sudden deterioration of patients that result in hospital admission and even death.’
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Bill Yeates, Living Experience Associate Consultant, Advisory Care & Partnerships
‘Dementia is progressive and incurable. As time passes, it doesn’t just affect my memory, it will also impact how I communicate, express emotions and connect with people. It also changes how others see me and that can be very hard.’
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Ecaterina Rusu, RN, Clinical Partner, Home Care
‘Situations require quick thinking, adaptability and problem solving. A sudden decline in a client’s health or coordinating complex care needs across multiple services requires me to stay alert and responsive.’
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Nisha Sharma, Specialised Dementia Carer, Residential Care
‘Every day is different. Some situations are straightforward, while others are more complex or emotionally sensitive, such as helping someone transition from their home into residential care.’
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Lynette English, RN, Clinical Nurse Specialist, Healthcare & Hospitals
‘Planning for the unexpected requires sensitivity and compassion, having gentle yet direct conversations with patients and families, encouraging them to think and plan ahead.’
Our Mission in Action
‘We serve people with complex health or aged care needs, regardless of their circumstances.’
Read our Annual Report
Get the full story of how our Mission to improve quality of life for people in need reaches older people with complex needs across Australia through our skilled and dedicated team.
Our Frontline
The face of care in nearly three years of pandemic is the face of our frontline, sweating behind PPE, turning up their sleeves again and again, especially when there was no one else. Alongside them are people in enabling teams who’ve swapped their desks to hold hands with residents, clients and patients, or go the extra mile in support of the care we provide.
Today, our frontline aged, dementia and healthcare teams show us what purposeful work and a life lived well look like. We need them like never before – and we need you, if you’re ready to make a difference.
