1800 998 111

      Getting started with care

      We’re here to guide you on your care journey and make finding the right type of care as simple as possible.

      Get Started
      Types of Care
      Costs of Care
      Our Locations
      map

      Discover which of our services are available in your area.

      Explore Locations

      We do
      residential care

      Call us on 1800 998 111

      We do
      residential care

      Call us on 1800 998 111

      Complex care, that feels anything but

      If you need 24/7 support to live with complex health, dementia or palliative needs, our residential aged care is for you.

      With thoughtfully designed spaces, round-the-clock nursing care and teams skilled in complex care, you'll find your place in a real community.

      We've been caring for over 90 years, so wherever you're at, whatever you need, we have the skills, experience and compassion to help. 

      HC23-01-25(C)TimPascoePhoto0306

      Make life better, at our place

      Your needs always come first
      It's all about you

      We want to get to know you! That's how we provide the best care possible. So, we listen to you, and together we develop a care plan that’s tailored specifically to your needs.

      Help-2
      A place you belong

      Our residential care spaces look just like a home, because that's what they are - somewhere you’re known well, and where your choices matter.

      Social support-1
      A team that adapts with you

      Our multidisciplinary teams offer 24/7 clinical care, with expertise in dementia, palliative and complex needs. Whatever life brings, they can flex and adapt to meet it.

      Types-of-care-icon4
      Dementia care built in

      Our dementia expertise informs every aspect of our care in our innovative, small household residences, with teams skilled in support and engagement, and specialist advice on hand.

      24-7 Care
      Your life, your way

      Our homes function as close as possible to normal, everyday life. There are no fixed activity schedules or set visiting hours. You choose how you spend your time.

      Palliative Care
      Your care, to the very end

      Our teams can support palliative care needs - physical, emotional and spiritual - for you and your family, bringing respect, comfort and compassion, until the very last days.

       

      Helping you get started with residential care

      There are a few important things to consider when you’re applying for a place in residential care. We work with you to understand your needs and ensure you feel at home.

      Learn how to access aged care by viewing our step-by-step video guide on getting started.

      Your step-by-step guide

      Step 1

      Arrange an assessment
      via My Aged Care

      Find out if you can be assessed for a government-subsidised place in residential care. To get started, contact the Australian Government department for aged care, My Aged Care. If you are eligible for an assessment, you will receive a letter with referral codes.

      Step 2

      Find a care home that
      interests you

      Research our residential care homes near you and take a virtual tour. When you have a location in mind, contact us for a face-to-face
      assessment with our expert care team.

      Your first assessment through My Aged Care is for government funding. Your assessment at HammondCare is to determine the care you need.

      Step 3

      Take a guided tour in person

      Come for a guided tour with one of our friendly team members. Our team will help you understand key features of our homes as well as the costs and payment options.

      We'll provide you with an application pack to complete if you would like to move in.

      Step 4

      Move in to your new home

      When a suitable place becomes available, it’s time to move in. We’re here to help to make the transition into care as smooth and stress-free as possible. Our care team will already be familiar with you through our unique assessment process.

      Better spaces for better lives

      Using internationally-recognised dementia design principles, our small, home-like cottages support you to stay independent and connected with the things that matter to you.

      Homes look and feel familiar - with the kitchen at the heart of the home, comfortable living spaces and easy access to the outdoors - while incorporating innovative wayfinding and engagement features.

      Our design approach
      The dining room of a HammondCare residential home

      All the comforts of home

      Cutlery
      Delicious food, made fresh

      Our fresh, home-style meals are made with love, and we welcome your suggestions! HammondCare's dietitians design a range of nutritious and tasty menu options for each home, and meals are tailored to each person.

      Social support
      New friends waiting to meet you

      A team of trained volunteers generously offer their time and friendship to support residents in individual and group settings. One-on-one volunteers are personally matched based on shared interests.

      Types-of-care-icon6
      What really matters to you

      We welcome and respect people of all faiths, and none. Our Pastoral Care teams support residents and their loved ones throughout their physical and spiritual journey.

      Hairdresser
      Don't forget the little extras

      Our residential care offers a wide range of visiting services and onsite amenities to make life more comfortable, convenient and enjoyable. Services vary at each location.

      Find a residential care location near you

      See all locations
      Map of HammondCare residential care locations

      Contact us

      We'd love to welcome you. If you have any questions about our accommodation or services, please call us on 1800 998 111 or send a message.

        1800 998 111

      Interested in working with us? Apply for roles here.
      Tell Us More
      Client Details
      Care Needs

      Please be advised, a formal diagnosis of dementia is required to be considered for this site.

      ACAT Assessment Details

      You can visit below website to get more information related and organise an assessment

      My Aged Care Website

       Access Australian-Government subsidised aged care services

      Apply for an assessment

      Aged care homes

      Request referral code for ‘Residential Respite’ and/or ‘Residential Permanent’ care (e.g. 1-XXXXXXXXXXX)