Annual Report 2021

What a remarkable year

HammondCare At Home client John sits in a rocking chair on his balcony in rural Australia

Despite the challenges and changes of the past 12 months, including a global pandemic and the Royal Commission into Aged Care, the stories in this year’s Annual Report show how we’ve remained firmly united in our passion to improve quality of life for people in need.

Read how our teams have helped residents, patients and clients stay connected through COVID-19 restrictions:

  • Residential care resident Mercy is reunited with her family, thanks to expert dementia care that made her feel valued and understood
  • Palliative care patient Andrew spends his last Christmas at home with his young family and beloved cat, with equipment supplied by the HammondCare Foundation
  • HammondCare At Home client John continues to enjoy the rural lifestyle he treasures, because we go the distance to support those that others can’t or won’t

These are just a few examples of the great work the HammondCare teams do, conveyed in the stories selected for this year’s Annual Report.

Getting down to business

CEO Mike Baird shares insights into his first year in the role, and retiring Chairman John Kightley reflects on the key impacts a proactive and engaged Board can make, despite another challenging year for staff, residents and clients impacted by the COVID-19 pandemic. 

In the new research section, read how one program is creating pathways for paramedics to provide end-of-life care, and how our evidence-based approach provides best practice for our organisation and sector.

The all-important numbers

Over the year, our total revenue grew 16% to $402.5m. And thanks to our generous donors, the HammondCare Foundation raised $7,219,826.

Also featured are our key projects in the pipeline, updates on our financial position and how we’re tracking for our 2017 – 2023 sustainability targets, plus progress of our Next Chapter strategy and focus.

A social dividend of $36 million for FY21 continues our charitable legacy.

Most importantly, over the year our dedicated teams helped to improve quality of life for 33,811 people in need.

This included more than 700,000 home care visits, 49,186 bed days in our hospitals and more than 300,000 service activities through the Dementia Centre and Dementia Support Australia.

Because every person matters.

Download Annual Report