Help us improve our service to you
Compliments or Complaints? No matter what the issue is, we want to hear about it. With your help, we can continue to improve our services to you.
We're happy if you are
There is nothing quite as motivating as receiving a kind word. In fact, when someone compliments one of our staff members it helps us to recognise that employee appropriately. So, if you’ve experienced outstanding service, please let us know so we can pass it on.
We're not happy if you aren't
We are dedicated to providing you with the best level of service. Even with the greatest effort and best intentions, sometimes mistakes occur. When this happens, we want to hear about it. That way we can rectify any problem as quickly as possible and restore your confidence in our service.
Tell us your feedback
- Fill in the online form.
- Verbally or in writing to any one of our staff or at any facility, service or hospital.
- Contact the manager of your service. Ask any of our staff for the contact details of the manager at your service.
Please include specifics about our services or facilities, or any other aspect of HammondCare, this will enable us to follow this up for you. Our staff will do everything they can to rectify any issue straight away where possible. We will acknowledge receipt of your complaint within five working days and aim to fully respond to your complaint within 15 working days. If you are still not satisfied, you can ask the Chief Executive to review the matter.
Still not happy?
In the unlikely event that the matter cannot be resolved directly with HammondCare, you can seek assistance from either the NSW Health Care Complaints Commission or the Aged Care Complaints Commissioner. Both organisations provide an independent dispute resolution service which is available to you. The contact details for these organisations are as follows:
NSW Health Care Complaints Commission
Freecall: 1800 043 159
TTY service for the hearing impaired: 02 9219 7555
Fax: 02 9281 4585
Postal address: Locked Mail Bag 18, Strawberry Hills NSW 2012
Aged Care Complaints Commissioner
Freecall: 1800 550 552
Email: Contact Us
Postal address: Aged Care Complaints Commissioner
GPO BOX 9848
MELBOURNE VIC 3000
People who prefer a language other than English should contact any of the above services through the Translation and Interpreter Service (TIS) on 131 450.
Dementia Centre / Hammond College / DBMAS / SBRT