Feedback

Compliments or Complaints? No matter what the issue is, we want to hear about it. With your help, we can continue to improve our services to you.

We’re happy if you are

There is nothing quite as motivating as receiving a kind word. In fact, when someone compliments one of our staff members it helps us to recognise that employee appropriately. So, if you’ve experienced outstanding service, please let us know so we can pass it on.

We are not happy if you aren’t

We are dedicated to providing you with the best level of service. Even with the greatest effort and best intentions, sometimes mistakes occur. When this happens, we want to hear about it. That way we can rectify any problem as quickly as possible and restore your confidence in our service.

Tell us

  • Verbally or in writing to any one of our staff or at any facility
  • Contact the Manager of your service
  • Complete the feedback form
    and return to:
    • HammondCare
    Level 2, 447 Kent Street
    Sydney NSW 2000
    T: 1300 426 666
Please include specifics about our services or facilities, or any other aspect of HammondCare, this will enable us to follow this up for you. Our staff will do everything they can to rectify any issue straight away where possible. We will acknowledge receipt of your complaint within five working days and aim to fully respond to your complaint within 15 working days. If you are still not satisfied, you can ask the Chief Executive to review the matter.