Is the quality of your home care good enough?

Switch to HammondCare and get 10 free hours of care*

With more than 85 years of proven experience, HammondCare is committed to providing expert and compassionate care you can trust. Our care is truly personalised to meet the individual and unique needs of each person that we provide care for.

*The ‘10 free hours’ will apply to care and support services only, during standard hours (Monday – Friday 6am – 8pm). For further information on the specific Terms and Conditions, click here.

What makes HammondCare At Home different to other home care providers?

  • We offer clients a small and consistent team of carers and registered nurses, who take the time to get to know you.
  • Our care is truly personalised to meet the individual and unique needs of each person that we provide care for.
  • All of our carers are trained in providing specialised dementia care, so people living with dementia can continue to enjoy life and remain in their own home.
  • We have offices in your local area, so our care staff know your area and community.
  • For constant peace of mind, we offer unlimited 24/7 phone support at no extra charge, and support from registered nurses.

A Guide to Switching

Making the decision to change home care providers doesn’t have to be complicated. We will make switching your home care services to HammondCare as simple as possible. Here are the 4 easy steps we will help you take:

1. Speak to our HammondCare Support Team
We will guide you through the simple steps to switch to HammondCare At Home and receive better home care. Call us on 1800 826 166 today.

2. Contact your existing home care provider to cease your service:
All you need to do is to fill out our End of Service letter here and send it to your current provider with your desired finish date. Your current provider is obliged to contact My Aged Care, to make them aware that you are changing home care providers.

3. Obtain your Referral Code from My Aged Care
Phone My Aged Care on 1800 200 422 or go to their website to obtain your reactivated referral code to switch your services to HammondCare.

4. Start your new services with HammondCare
Call us on 1800 826 166 when you are ready and your local care team will arrange to meet with you to organise the care services you would like.

For a limited time we are offering 10 hours free care* as a welcome gift from HammondCare At Home to you. Your dedicated care support team will schedule and provide these hours to you, in addition to your Home Care Package.

How can I access HammondCare’s home care services? 

To find out more about how HammondCare At Home can support you with your care needs, speak to a member of our HammondCare At Home Support Team on 1800 826 166.  We will get in contact with you to organise a visit in your home so you can get to know us, and so we can understand your individual needs. Together, we can develop the best care plan and services to suit you. If you like, we can also include your family or friends in any decisions made.

Read our helpful Guide to Switching. Transfer your home care to HammondCare.


Leaving your current provider? Download our End of Service letter template.


Contact Us

We would love to hear from you. We're open 24/7 to answer any questions you may have. Please give us a call on 1800 826 166 or make an enquiry below:

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Terms and conditions

1. This offer is only valid to new HammondCare At Home, Home Care Package clients only.
2. The ‘10 free hours’ will apply to care and support services only, accessible through a Government funded Home Care Package.
3. The ’10 free hours’ excludes nursing, in-home respite and social clubs.
4. The ’10 free hours’ can be used during standard hours only (Monday – Friday 6am – 8pm). This offer excludes weekends, public holidays and non-standard hours and evenings after 8pm.
5. We encourage for the ‘10 free hours’ to be used within your first 6 months.
6. The ‘10 free hours’ will be in addition to the client’s existing Home Care Package schedule.
7. This offer is only open to people who are currently receiving Government funding for Home Care Package services through another home care provider.
8. This offer is not available to people who have already terminated their services with another Home Care provider, or have not commenced their Home Care Package services with another provider.
9. The ‘10 free hours’ can only be used in care for the client who has the Home Care Package in their name. The ’10 free hours’ are not transferrable to any other person.