Getting started with care

We’re here to guide you on your care journey and make finding the right type of care as simple as possible.

Our Locations

Discover which of our services are available in your area.

Residential Care

HammondCare Caulfield

294 Kooyong Road
Caulfield VIC 3162

Welcome to HammondCare Caulfield

Home to a warm and inviting aged care community, HammondCare Caulfield comprises two spacious residential homes with beautifully landscaped gardens.

Together with expertise in dementia and palliative care, HammondCare’s smart dementia-friendly design features provide comfort for older people while promoting independence and wellbeing.

With a vibrant activity program and convenient onsite amenities, there’s plenty to stay engaged and entertained. Grab a cuppa at the roaming coffee cart and pop over to the village supermarket. If you love the great outdoors, you’ll enjoy the gardening club and regular bus trips to the beach and local cafés.

With over 90 years’ experience in providing expert dementia care, palliative care, and frail aged care, HammondCare is regarded as one of Australia’s most innovative health and aged care providers.

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See our small cottages, designed like home

Our leading design principles help people stay independent and make choices for themselves. There's easy access to gardens, a central kitchen you can recognise and use, and a mix of shared living areas and quiet comfortable spots to sit and relax.

What does HammondCare Caulfield offer?

The warmth of home: HammondCare Caulfield offers unparalleled residential care for people of frail age or living with dementia, including those with complex clinical needs. The campus is set in beautifully landscaped surrounds and comprises two areas Caulfield Village and The Glens. We strive to provide a warm and welcoming atmosphere with all the comforts of home. This includes small scale kitchen, dining, lounge, and outdoor areas, with accessible courtyards and gardens.

Engagement with life: We encourage residents to take part in everyday activities which provides a sense of purpose and feeling involved. This includes a variety of social and recreational opportunities, including gardening, trips to local village shops, visits from school students, music and pet therapy.

A fresh food culture: High quality, varied, and delicious food is essential to everyone's physical and emotional health. That's why we ensure all meals are freshly cooked on-site and we spend significantly more on each meal than industry average.

Comprehensive support: At HammondCare, we aim to provide comprehensive support for each resident, their family, and carers, to help embrace physical, psychological, social, and spiritual needs. We value understanding your wishes for care in the future and can provide information for you about how to communicate those wishes to your care team.

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Types of care at HammondCare Caulfield

Residential care

  • Our unique model of care is centred on truly getting to know each person and their family. We tailor care to residents’ individual background, likes and needs
  • We have more than 90 years’ experience in looking after those in need including more than 25 years’ expertise in caring for people living with dementia
  • Our homes are designed specifically for someone living with dementia, to maximise comfort and wellbeing, and make each day less stressful
  • As an independent Christian charity, compassion is ingrained in how we care

Specialist Dementia Care Program (SDCP)

HammondCare is proud to provide support for those that others can't or won't. The Specialist Dementia Care Program (SDCP) provides individualised care for people who are experiencing severe Behaviours and Psychological Symptoms of Dementia (BPSD) and are unable to be adequately cared for in a standard residential aged care setting.

The SDCP offers temporary, transitional care to stabilise and reduce a person’s behavioural symptoms with the aim of enabling them to transition to a less intensive care setting.

This program requires referral and needs-based assessment delivered by Dementia Support Australia.

To learn more about eligibility and how to access visit:

SDCP | Dementia Support Australia

SDCP | Australian Government Department of Health and Aged Care

Costs and payment options

We provide the highest possible quality of care to all people with an assessed need, regardless of their financial circumstances. This means that your financial situation will not affect finding a place at HammondCare.

There are three ways you can pay for residential accommodation and care. We can help you understand your options and find an arrangement that suits your individual circumstances.

Option 1: Refundable Accommodation Deposit (RAD)

This is a lump-sum payment with a refundable balance upon exit.

The maximum RAD for:

  • Caulfield Village is $940,000
  • The Glens (single) is $550,000
  • The Glens (single - shared bathroom) is $515,000
  • The Glens (shared) is $425,000
Option 2: Daily Accommodation Payment (DAP)

This is a daily payment which is non-refundable.

The maximum DAP for:

  • Caulfield Village is $214.78
  • The Glens (single) is $126.27
  • The Glens (single - shared bathroom) is $118.23
  • The Glens (shared) is $97.57
Option 3: RAD + DAP Combined

This is a combination payment that is made up of part refundable accommodation deposit, and part daily accommodation payment. You can pay any RAD + DAP combination you wish.

An example of RAD + DAP combinations for Caulfield is:

  • Caulfield Village: A RAD of $610,000 and a DAP of $75.40
  • The Glens (single): A RAD of $360,000 and a DAP of $43.62
  • The Glens (single - shared bathroom): A RAD of $335,000 and a DAP of $41.32
  • The Glens (shared): A RAD of $275,500 and a DAP of $34.43

In this case, you can deduct the daily payment (DAP) from the lump sum payment (RAD).

HammondCare Assurance

Residents who choose to pay for their accommodation by a RAD + DAP combination may also determine to have any DAP and/or Personalised Services Fee withdrawn from the RAD.

You may have concerns that the RAD amount will, over time, be consumed by these deductions. However, HammondCare ensures that at least 65% of the RAD paid will be returned to residents:

  • Whose income and assets assessment by Centrelink/DVA indicates that the RAD they have paid is the maximum that they are able to pay.
  • Who have paid a RAD that is equal to or higher than the HammondCare example RAD + DAP combination for that specific care home

Those who do not agree to have any regular deductions from the RAD will receive the full deposit when they leave the care home.

Accommodation supplement

The Australian Government also pays an accommodation supplement for residents who are unable to contribute to the cost of their accommodation.

The Australian Government subsidises the cost of care.

Residents are asked to contribute in the following ways:

Basic Daily Fee

A Basic Daily Fee goes towards day-to-day living expenses such as meals, cleaning and laundry. The standard Basic Daily Fee is 85% of the single pension, or $61.96 per day.

Means-Tested Care Fee

If a resident’s income and assets exceed thresholds set by the Australian Government, a Means-Tested Care fee will need to be paid, which contributes to the cost of clinical care.

Personalised services

To provide comfort and satisfaction, all HammondCare residential sites have access to a number of high-quality services and features. At Caulfield from just $23.50 per day at The Glens, and $31 per day at Caulfield Village, Personalised Services are provided in addition to the provision of standard care and services.

So what will the total cost be?

Specific care costs will depend on several factors, including your particular circumstances and care needs. To find the best option for your needs, contact our Admissions Team for a friendly chat on 1800 776 112.


To make things clearer, here are some examples of how accommodation and care costs might interact in individual cases.

Mary is a full pensioner who was renting a house. When she was assessed by the Australian Government as eligible for residential care, she moved into a low care, dementia-specific home at HammondCare. Because she did not have significant income or assets, Mary receives the government’s accommodation supplement and she does not have to pay the means-tested care fee. She will use her pension income to pay the Basic Daily Fee.

Bill is a retired welder who lives in his own home. When he discovered he needed residential care, he sold his house for $420,000 and moved into HammondCare. The home's maximum accommodation price is $550,000 and he chose to pay a combined $360,000 refundable deposit and a $43.62 daily accommodation payment (based on the outstanding amount of $190,000). He also pays a means-tested care fee of around $10/day and Personalised Services fee which is debited from his savings. He also pays the Basic Daily Fee out of his pension.

Jane is a retired accountant. Before she moved into a 15-person cottage at HammondCare, she lived in her own home that was worth $900,000. She paid the full refundable deposit of $830,000 and so did not have to make any daily accommodation payments. She now pays a means-tested care fee based on her assets and her investment income. She also pays the Basic Daily Fee and Personalised Service Fee out of her investment income.

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COVID-19 guidelines

HammondCare puts residents' health and wellbeing first. As we learn to live with the COVID-19 pandemic, we continue to follow the directives and guidelines of the Australian and State Governments.

Click here to see the latest COVID-19 information and updates.

  • Staff and visitor screening
  • Training in, and enhanced use of, appropriate PPE and infection control measures
  • Monitoring and auditing of infection control practices by the QSR team
  • Reduced movement of staff between services and between cottages at each service
  • Enhanced cleaning processes, especially in high-touch areas
  • Increased precautionary testing of staff
  • Offering on-site vaccination clinics to residents and staff
  • Developing clear escalation and decision-making processes that promote safety and encompass a compassionate approach
  • Implementing measures to safely enable ongoing engagement and visits for residents, their family and loved ones

HammondCare’s Partnering In Care Program is a special education program for the loved ones of residents. The program is designed to equip family and friends with care principles to enable a partnered approach to caring for each resident. 

The course content has recently been updated to reflect current COVID-19 visitor information and visiting a residential home, infection control and some other information to assist family and loved ones at this time.