A message from Angela Raguz, General Manager, Residential Care

Angela

During the COVID-19 pandemic, our priority above all is to maintain and protect the health and wellbeing of residents, clients, patients, staff and volunteers. HammondCare continues to follow all the directives and guidelines of the Australian and the State Governments.

This website page aims to provide information we hope will be helpful to the community. For the most up to date information and advice on COVID-19 please visit the Department of Health website page at: health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

I would like to thank you for your ongoing support and trust in HammondCare and for your understanding as we navigate this significant time of change. It is with the support of residents, clients, patients, families, staff and volunteers, that we can rally together to ensure the safety and well-being for those most vulnerable in our society during the COVID-19 pandemic.

Finally, I want to remind everyone that general precautions of good hygiene, social distancing and staying at home as much as possible, continue to be the most effective measures against transmission of COVID-19. We encourage you to continue to adhere to these precautions for your own health, for the health of those in the community and for the health of those in our services.


Please do not hesitate to get in contact with the HammondCare team 24/7 on 1300 426 666 or at This email address is being protected from spambots. You need JavaScript enabled to view it. if you have any questions or concerns whatsoever.

Useful Information for COVID-19 and HammondCare

How is HammondCare managing the current COVID-19 situation?

During the COVID-19 pandemic, our priority above all is to maintain and protect the health and wellbeing of residents, clients, patients, staff and volunteers. We continue to follow the directives and guidelines of the Australian and the State Governments.

In addition to ongoing infection prevention and control measures, a number of additional steps have been taken to mitigate the risks and impact of COVID-19. These steps are in accordance with HammondCare’s Pandemic Plan and include: Restricted Visitor Guidelines (refer below); targeted staff training; procurement of necessary resources; additional cleaning practices; liaison with government and peak bodies; and, regular communication updates to all relevant stakeholders.

Please note, if there is a confirmed incidence of COVID-19 infection at any HammondCare location, all residents, clients, patients, families, representatives and staff for that location will immediately be notified by phone call and email/letter. We will do everything possible to keep all these groups frequently updated.

How can I keep connected with my loved ones?

HammondCare is doing everything possible to enable residents, clients, patients, families and friends to keep connected during the COVID-19 pandemic, while protecting their health and wellbeing.

We can also help to arrange phone and skype calls with loved ones and coordinate special deliveries.

In residential care homes, we are currently still able to offer Restricted Visitor Access to our sites (Refer Guidelines below).

For residents and their loved ones, you can also share messages, letters and photos through our dedicated KeepInTouch email box.

This email address is being protected from spambots. You need JavaScript enabled to view it.

What are the Visitor Guidelines?

Each HammondCare Site has specific Guidelines that are tailored to that service. It is important that you make yourself aware of these guidelines before you plan a visit.

Note that from 01 May 2020, the Australian Government has directed that an Influenza Vaccination will be mandatory for all people visiting an aged care home. Upon each visit you must remember to bring Proof of Vaccination.

What is the COVIDSafe app?

COVIDSafe has been developed by the Australian Government to help keep the community safe from coronavirus (COVID-19).

HammondCare encourages all residential visitors to download the COVIDSafe Government App.

Learn more

Useful Resources

NSW Residential Visitor Guidelines

Download

VIC Residential Visitor Guidelines

Download

What can I do to help prevent the spread of COVID-19 in Australia?

  • cvirus stay home

    Stay at home as much as possible, and only leave for the essentials

    (e.g. exercise, doctors, grocery shopping, pharmacy or to provide care and support). The Australian State Governments have released Public Health Orders that outline the State rules about travel and movement, and we strongly encourage you to familiarise yourselves with the relevant Order.

  • cvirus isolate

    Know when to self-isolate. Stay at home if you are unwell, and seek advice from your GP

    Your GP will assess your symptoms and your circumstances to determine if you should be tested for COVID-19. If you are being tested, then you should self-isolate (and not see anyone except for those living in your household) until the results are known.

  • cvirus distance

    Social distance from all people who are not part of your household

    You should be at least 1.5 metres from all other people at all times as much as possible.
     

  • cvirus wash hands

    Wash your hands frequently with soap and water

    Soap and water remain the gold standard for hand washing, and alcohol-based hand sanitiser can be used in the absence of soap and water. You should wash your hands before visiting someone in our care, before and after you eat or go to the bathroom.

 

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Contact Us

Please do not hesitate to get in contact with the HammondCare team 24/7, on 1300 426 666 or at This email address is being protected from spambots. You need JavaScript enabled to view it. if you have any questions or concerns whatsoever.

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