A message from Angela Raguz, General Manager, Residential Care


During the COVID-19 pandemic, our priority above all is to maintain and protect the health and wellbeing of residents, clients, patients, staff and volunteers. HammondCare continues to follow all the directives and guidelines of the Australian and the State Governments.

This website page aims to provide information we hope will be helpful to the community. For the most up to date information and advice on COVID-19 please visit the Department of Health website page at: health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

I would like to thank you for your ongoing support and trust in HammondCare and for your understanding as we navigate this significant time of change. It is with the support of residents, clients, patients, families, staff and volunteers, that we can rally together to ensure the safety and well-being for those most vulnerable in our society during the COVID-19 pandemic.

Finally, I want to remind everyone that general precautions of good hygiene, social distancing and staying at home as much as possible, continue to be the most effective measures against transmission of COVID-19. We encourage you to continue to adhere to these precautions for your own health, for the health of those in the community and for the health of those in our services.

Please do not hesitate to get in contact with the HammondCare team 24/7 on 1300 426 666 or at This email address is being protected from spambots. You need JavaScript enabled to view it. if you have any questions or concerns whatsoever.

An update on COVID-19 vaccines at HammondCare

With all the talk in the media about the rollout of vaccines, things can get confusing. So, to clarify how HammondCare is working to support vaccination of residents, patients and clients, we’ve put together the following FAQs to help answer your questions.

Vaccinations are already underway across HammondCare residential care for people who have consented to have the vaccine. When the Primary Health Networks sets a day to administer first and second vaccines, HammondCare will notify residents and their representatives.

The vaccination team will arrive early morning and work closely with the HammondCare team. After a vaccine has been administered, staff will contact the resident representative by email and observe the resident for 48 hours.

Throughout the day, the team will follow a site-specific COVIDSafe Event Plan.

As vaccines need to be administered to residents in their familiar environment, the home will be closed to visitors on vaccine day.

HammondCare does not decide which vaccine is given. The Department of Health has advised people in aged care will receive the Pfizer vaccine. So far, consenting HammondCare aged care residents have received the Pfizer vaccine.

The vaccine is delivered to the vaccination team on the day they’re administered.

No. HammondCare encourages vaccination to help keep residents, clients, patients, families and staff safe. The COVID-19 vaccine is not compulsory but strongly recommended.

You don’t need to have the vaccine to live in a HammondCare residential home. A resident or their representative has the freedom to choose whether they want to be vaccinated.

Family members are welcome to take residents or their loved one to a GP or medical centre to be vaccinated at a later date.

All vaccines are thoroughly tested for safety before they’re approved for use in Australia. HammondCare follows advice from the medical authorities regarding vaccination.

If you have concerns about the safety of COVID-19 vaccines, you can learn more here.

Whether it’s for a loved one or yourself, it’s always a good idea to chat with your GP for guidance on any vaccine.

All residents and patients are monitored for any adverse side effects. If a reaction to the vaccine occurs, our team will seek medical help immediately. 

HammondCare directly facilitates vaccination for residents with the relevant Primary Health Network. More broadly we recommend accessing Government advice about the roll-out of the vaccine. Many older people, carers and people with chronic health conditions are included in phase 1b of vaccine and should liaise with their GP regarding next steps.

More information about how to receive the vaccine and eligibility checking can be found here

Useful Information for COVID-19 and HammondCare

How is HammondCare managing the current COVID-19 situation?

During the COVID-19 pandemic, our priority above all is to maintain and protect the health and wellbeing of residents, clients, patients, staff and volunteers. We continue to follow the directives and guidelines of the Australian and the State Governments.

In addition to ongoing infection prevention and control measures, a number of additional steps have been taken to mitigate the risks and impact of COVID-19. These steps are in accordance with HammondCare’s Pandemic Plan and include: Restricted Visitor Guidelines (refer below); targeted staff training; procurement of necessary resources; additional cleaning practices; liaison with government and peak bodies; and regular communication updates to all relevant stakeholders. HammondCare reviews, audits and updates Pandemic Plans regularly based on assessments by our independent Quality, Safety and Risk (QSR) team and information and guidance from state and federal health and aged care bodies.

HammondCare has appropriate governance structures in place to ensure that we make the best decisions based on the information that we have at any given time. In addition to dedicated local pandemic teams, HammondCare has a Pandemic Planning Team and a Clinical Governance Committee that includes key executive members as well as HammondCare’s clinical experts. They review our response and advice from the Department of Health on a weekly basis.

What happens if there is a COVID-19 outbreak in a HammondCare Residential care home?

HammondCare has a comprehensive COVID-19 outbreak management plan in place to ensure that all of its services have the appropriate training, equipment and clinical support to manage a suspected or confirmed COVID-19 case. Each care home has a dedicated outbreak team supported by the Pandemic Planning Team who oversees and provides ongoing advice on all local plans.

Please note, if there is a confirmed incidence of COVID-19 infection at any HammondCare location, all residents, clients, patients, families, representatives and staff for that location will immediately be notified by phone call and email/letter. We will do everything possible to keep all these groups frequently updated.

How can I keep connected with my loved ones?

HammondCare is doing everything possible to enable residents, clients, patients, families and friends to keep connected during the COVID-19 pandemic, while protecting their health and wellbeing.

We can also help to arrange phone and skype calls with loved ones and coordinate special deliveries.

In residential care homes, we are currently still able to offer Restricted Visitor Access to our sites (Refer Guidelines below).

For residents and their loved ones, you can also share messages, letters and photos through our dedicated KeepInTouch email box.

This email address is being protected from spambots. You need JavaScript enabled to view it.

What are the Visitor Guidelines?

Each HammondCare Site has specific Guidelines that are tailored to that service. It is important that you make yourself aware of these guidelines before you plan a visit.


What is the COVIDSafe app?

COVIDSafe has been developed by the Australian Government to help keep the community safe from coronavirus (COVID-19).

HammondCare encourages all residential visitors to download the COVIDSafe Government App.

Learn more

What is the Partnering in Care Program?

The Partnering in Care Program is a special education program for residential care home visitors during the coronavirus (COVID-19) pandemic.

The program is designed to help visitors to continue their care home visits in a way that manages risk in an intelligent and measured way in each home. Available to all HammondCare resident’s loved ones, the program helps to inform and educate people on topics that can help to minimise the risk of COVID-19 transmission during the pandemic.

An online program and face-to-face education sessions are accessible through this program.

Learn more

*Please note: there is a visitor criteria process in place for residential care home visitors during visitor restrictions due to the COVID-19 pandemic. This is to ensure that risk is appropriately managed in each individual care home, particularly in the event of a care home being closed to visitors.


Useful Resources

NSW Residential Visitor Guidelines


VIC Residential Visitor Guidelines


What can I do to help prevent the spread of COVID-19 in Australia?

  • cvirus distance

    Social distance from all people who are not part of your household

    You should be at least 1.5 metres from all other people at all times as much as possible. 

  • cvirus wash hands

    Practice good hygience

    Please remember to follow all hygiene protocols while you are out of the home. Ensure you wash or sanitise your hands, cough or sneeze into the crook of your arm. Dispose of any used tissues and wash your hands afterwards.

  • cvirus isolate

    If you are feeling unwell, get tested and self-isolate

    If at any time you or someone in your family are not feeling well or showing symptoms of COVID-19, please self-isolate and get tested. Complacency is one of the biggest risks and we all want to stay healthy and safe. 

  • CVirus Friends Icon no white

    Avoid large public gatherings

    Only attend small gatherings – busy public locations such as cafes, restaurants and shopping centres should be avoided. This is not only to protect yourself but also your loved ones.

  • COVID Safe app no white

    Download the COVID SAFE app

    This app can help keep you, your family and communities safer from the spread of coronavirus, through early notification of possible exposure.


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Contact Us

Please do not hesitate to get in contact with the HammondCare team 24/7, on 1300 426 666 or at This email address is being protected from spambots. You need JavaScript enabled to view it. if you have any questions or concerns whatsoever.

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