Who's part of your team | Resources for families

Admissions Team

This was your first point of contact with us. Our Admission Coordinators guide you through our services and the benefits we offer. They talk with you and others to understand your loved one’s needs, goals, and preferences, so the place your loved one is offered in residential care is tailored to their individual needs. They also provide information about the financial cost of service delivery.

Residential Manager

Your main point of contact, our Residential Managers are skilled clinical professionals with expertise in aged and dementia care. They empower the care team to deliver individualised care in a calm, supportive and safe environment. They oversee every aspect of the home.

Specialised Care Team

You see this team each time you visit. They support your family member with day-to-day care, like showering, making meals, and sharing in activities that your family member enjoys. And if they notice a change in how your family member is feeling or what they can do, they will talk to you and the Residential Manager.

“I love every conversation I have with families during what can be an emotional journey. I get to be that reassuring voice so they feel confident in their choices for their loved one's care.”

Beth

Admissions Team

“I am proud of the whole team, they treat each resident with dignity and respect, and they always know they have my support.”

Yasoda

Residential Manager

“I feel like I’m with my family and I am so grateful to be part of the care team that makes residents feel at home.”

Roshni Achara

Specialised Carer

Support Services Team

This dedicated team plays an essential role in creating a home for your loved one. From cleaning and laundry to maintaining shared spaces, the team makes sure your loved one’s living environment is safe, fresh, and comfortable.

Registered Nurses (Specialised Dementia Advisors)

As core members of our professional care team, registered nurses bring clinical expertise to support your loved one. Working closely with the management and support team, they focus on your loved one's physical comfort and wellbeing, providing compassionate care.

Clinical Care Manager

All our Clinical Care Managers are professionally qualified and highly trained, and assist with managing medications, pain relief, wound care and more. They can also partner with other medical professionals to determine and deliver the best clinical support for your family member.

“We’re joined by a resident living with dementia twice a week to help fold washing. They feel like they’re part of the team and she takes pride in her work. ”

Laundry Team

Support Services Team

“My main responsibility is keeping everyone safe, my team and residents. I check on the residents to make sure they are well and settled. ”

Roselyn

Registered Nurse/Specialised Dementia Advisor

“As a Registered Nurse I do clinical assessments and make sure your family member’s medications are appropriate and effective. I also assist with clinical care which can include taking blood pressure or dressing wounds.”

Susan

Clinical Care Manager

Lifestyle Officer

Our Lifestyle Officers work with you and your family member to plan activities that promote dignity, self-respect, and maintain their quality of life by supporting their abilities and creating opportunities for success.

Volunteers 

HammondCare was founded on the generosity of Volunteers. Our passionate Volunteers get involved in many different ways, spending valuable time with your family member sharing in activities that are meaningful to them.

Pastoral Care Coordinator

We’re proud to offer whole-person care, which includes support from our Pastoral Carers. They are there to nurture and listen to you and your family member and answer any questions you may have.

“I love to organise activities that I know the residents will enjoy. We’ve gone on fishing trips, and picnics, or staying closer to home celebrating special days.”

Tina

Lifestyle Officer

“I visit each week and play board games, that’s my speciality. Dominoes and Uno are popular and it’s great to just stop and have a chat.”

Lily

Volunteer

“Caring for the whole person means caring for the family too. It can be stressful with their loved one moves into care, and we are here to support them through these times.”

Lois

Pastoral Care Coordinator

Maintenance Manager & Team

Our dedicated team make sure our buildings and grounds are professionally maintained. Just as you would keep your own home.

Dementia Centre Team 

As leaders in innovative aged and dementia care, The Dementia Centre team continually develop new knowledge, resources and training to improve the physical and social environment of people living with dementia.

Physiotherapist 

Our Physiotherapists work closely with you and your family member to determine their physical ability, care needs, set care goals, and provide treatment and interventions to deliver the best possible outcomes.

“I've always loved to tinker, and I take a lot of pride in keeping the care homes running smoothly. It’s important to me that the care teams, residents, and families can rely on us to keep everything in working order.”

Matt

Maintenance Manager & Team

“It’s great to work in a team that supports residents achieve the best results they can in terms of their functional ability. Getting to know each person is very special.”

Amy

Physiotherapist 

Occupational Therapist

Our Occupational Therapists focus on reducing physical limitations and increasing ability. They provide tailored assessments, treatments, and support to enhance quality of life.

Exercise Physiologist

Our Exercise Physiologist provides exercise plans to improve your family members physical wellbeing. They tailor programs to meet individual needs, restoring health, enabling choice and improving quality of life.

Dietitian

Our Dietitians focus their expertise on creating meals that are both nourishing and nurturing. You can be reassured that meals are balanced, tasty, and adapted to your family members likes and eating ability. 

“The right exercise plans can truly make a difference in someone’s day-to-day life. Helping residents improve their physical well-being fills me with purpose.”

Amy

Exercise Physiologist

“Seeing the confidence when residents can do things for themselves and supporting them to find ways to stay active and independent is incredibly rewarding”

Peter

Occupational Therapist

“Food is one of the most important parts of life. We make sure residents enjoy food in a meaningful way, sharing with others, cooking, or just enjoying a meal that’s nourishing and full of flavour.”

Sarah

Dietitian

Next section

Tailoring individual care 

We focus on what matters to each individual, promoting dignity, choice and care that feels meaningful.

Let's go

Section 1

Who’s part of your team?

Admissions Team

Residential Manager

Specialised Care Team

“I love every conversation I have with families during what can be an emotional journey. I get to be that reassuring voice so they feel confident in their choices for their loved one's care.”

Beth

“I am proud of the whole team, they treat each resident with dignity and respect, and they always know they have my support.”

Yasoda

“I feel like I’m with my family and I am so grateful to be part of the care team that makes residents feel at home.”

Roshni Achara

Support Services Team

Registered Nurses (Specialised Dementia Advisors)

Clinical Care Manager

“We’re joined by a resident living with dementia twice a week to help fold washing. They feel like they’re part of the team and she takes pride in her work. ”

Laundry Team

“My main responsibility is keeping everyone safe, my team and residents. I check on the residents to make sure they are well and settled. ”

Roselyn

“As a Registered Nurse I do clinical assessments and make sure your family member’s medications are appropriate and effective. I also assist with clinical care which can include taking blood pressure or dressing wounds.”

Susan

Lifestyle Officer

Volunteers

Pastoral Care Coordinator

“I love to organise activities that I know the residents will enjoy. We’ve gone on fishing trips, and picnics, or staying closer to home celebrating special days.”

Tina

“I visit each week and play board games, that’s my speciality. Dominoes and Uno are popular and it’s great to just stop and have a chat.”

Lily

“Caring for the whole person means caring for the family too. It can be stressful with their loved one moves into care, and we are here to support them through these times.”

Lois

Maintenance Manager & Team

Dementia Centre Team

Physiotherapist

“I've always loved to tinker, and I take a lot of pride in keeping the care homes running smoothly. It’s important to me that the care teams, residents, and families can rely on us to keep everything in working order.”

Matt

“It’s great to work in a team that supports residents achieve the best results they can in terms of their functional ability. Getting to know each person is very special.”

Amy

Occupational Therapist

Exercise Physiologist

Dietitian

“The right exercise plans can truly make a difference in someone’s day-to-day life. Helping residents improve their physical well-being fills me with purpose.”

Amy

“Seeing the confidence when residents can do things for themselves and supporting them to find ways to stay active and independent is incredibly rewarding”

Peter

“Food is one of the most important parts of life. We make sure residents enjoy food in a meaningful way, sharing with others, cooking, or just enjoying a meal that’s nourishing and full of flavour.”

Sarah

Next section

Tailoring individual care

How design improves quality of life

Sections

Who’s part of your team? 

Volunteers 

Dementia Centre Team 

Physiotherapist 

Tailoring individual care 