The Resident Handbook

Information for residents, families and supporters.

The Resident Handbook

Information for residents, families and supporters.

Starting residential care is a significant transition, and our Resident Handbook is designed to help residents, families and supporters feel informed, confident and at home from day one. It provides a practical guide to life at HammondCare, outlining what to expect, how care is delivered, and the many ways residents can stay connected, engaged and supported throughout their journey with us.  

The handbook covers everything from settling into your new home, activities and daily living, meals, services and support, through to resident rights, privacy, feedback processes, billing information, and HammondCare’s unique relationship-based approach to care. It also explains how residents, families and care teams work together to enhance quality of life and support individual choice, dignity and wellbeing.  

What's inside?

  • Settling into your new home and what to bring
  • Relationship-based and person-centred care
  • Activities, outings and meaningful engagement
  • Family involvement and resources
  • Health, wellbeing and support services
  • Billing and practical information
  • Residents' rights, privacy and advocacy
  • Feedback, complaints and consumer participation
  • About HammondCare, our mission, values and Principles of Care

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Our stories

Feeling just like home for team members too

When Specialist Dementia Carer Roshni couldn’t visit her family in Nepal due to lockdown restrictions, she sought solace in the care she provides for residents.

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Continuing to care while flood waters kept rising

Team member Gabriel was concerned about his clients and their safety as he hung onto the gutter of his home, waiting to be rescued. When an SES boat arrived, Gabriel requested they take their neighbours first.

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A model train brings back happy memories

As part of the Dementia Engagement Modelling Program delivered by Dementia Support Australia, consultant Kathleen approached the Sunshine Coast Model Railway Men’s Club to create a model railway of Nambour.

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Financials FY22

Total revenue grew by 8.5% to $436.7m.

$155.5m < class="title">Residential Care                                                                                  
$136.4m < class="title">HammondCare at Home                                            
$61.8m < class="title">Health                                                                                                                        
$83m < class="title">Other                                                                                

Our Frontline

The face of care in nearly three years of pandemic is the face of our frontline, sweating behind PPE, turning up their sleeves again and again, especially when there was no one else. Alongside them are people in enabling teams who’ve swapped their desks to hold hands with residents, clients and patients, or go the extra mile in support of the care we provide. 

Today, our frontline aged, dementia and healthcare teams show us what purposeful work and a life lived well look like. We need them like never before – and we need you, if you’re ready to make a difference.

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Our Mission in Action

‘We serve people with complex health or aged care needs, regardless of their circumstances.’

Download the Resident Handbook

Whether you're preparing to move into one of our homes or supporting a loved one through the transition, the Resident Handbook is your comprehensive guide to understanding life at HammondCare and partnering with us in care.

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