Care Navigation Service

Delivered by HammondCare

Care Navigation Service

Delivered by HammondCare

Expert care finder advisory support

An extensive range of aged care and related services exist for older vulnerable Australians, but often these are challenging to locate, apply for and access.

Our new Care Navigation Service provides free and impartial advice and step by step support to navigate care options, access community resources and guide you through My Aged Care.

The Care Navigation Service is part of the Care finder Network and is now open for enquiries from eligible people requiring advisory support, in a range of Primary Health Networks, currently including:

  • South Eastern NSW
  • Central & Eastern Sydney
  • Hunter, New England and Central Coast
  • Western Sydney

Who is eligible for the Care Navigation Service?

The new Care Navigation Service is available to eligible individuals who require specialist assistance and support, when accessing aged care and related services.

This may be due to:

  • Social isolation, disadvantage, or homelessness

  • Communication barriers

  • Difficulties processing information

  • Mental health, disability, or impairment

  • Anxiety in engaging with institutions



Help navigating every step

Support will be provided by Care Advisory Partners – compassionate and knowledgeable aged care experts, with extensive experiencing navigating the aged care system and creating community support connections for clients and their families. The Care Advisory Partner will usually meet in person, either in a home setting or another place they choose. We will ask questions to understand each person’s situation and support them to work through the steps to address their needs.

This might include:

  • Explaining the various kinds of support available and their eligibility
  • Helping to complete applications and other eligibility documents

  • Supporting the use of My Aged Care and arranging assessments

  • Following up on referrals, setting up appointments, comparing outcomes

  • Arranging language translators for those who need it

  • Being an expert contact for people without support or experiencing homelessness

Read more about the Care Navigation Service


Aged Care Referrers

To learn more about how the Care Navigation Service can help to support your clients, patients or connections, download a copy of the free Information Guide.


Download guide

For clients

To learn more about how we can help to support you to navigate care options and provide advisory support, download a copy of the free Information Guide.


Download guide

We're also here to help you help others

The Care Navigation Service will work in partnership with Local Health Providers and community organisations to provide intensive support and assistance to highly vulnerable Australians.

The Care Navigation Service has been made possible by funding from:

PHN-Central-Eastern-Sydney-funded-by            phn-south-eastern-nsw-logo-funded-by          PHN-Hunter-New-England-central-Coast-Logo-funded-by    ph-western-sydney-logo-funded-by-nav


We're here to help

To be considered for support by the Care Navigation Service, complete the online referral form.

Alternatively, please call on 1800 826 166 or email the team at

Online referral form

Consent Person

Please get the consent from the referrer before submitting the referral form.


Client Details

If you have multiple supporting documents to provide, please upload a zip file.