Concierge Visitor Screening Volunteer

HammondCare is an independent charity specialising in dementia care. We're passionate about improving the quality of life for people in need and have a wonderful group of volunteers that help us make a difference in the lives of aged care residents.

About the role

As a Concierge Visitor Screening Volunteer, you'll be welcoming visitors to a HammondCare residential aged care home during the current COVID-19 pandemic. 

As you volunteer, you’ll be responsible for:

  • Welcoming visitors to the aged care home
  • Reviewing each visitor against the entry criteria
  • Providing access to visitors that comply
  • Restricting access to visitors who don’t comply and explaining the reasoning
  • Documenting visitor access and those where access has been denied
  • Taking the visitor's temperature

We hold 2 visiting sessions per day, 7 days a week at the below sites. You can commit to a regular shift or join our backup adhoc team.

Aged Care Home

Morning Visiting Hours

Afternoon Visiting hours


10:00am to 12:00pm

2:00pm to 4:00pm


10:00am to 11:00am 

1:00pm to 4.30pm


10:00am to 11.30am

3:00pm to 4.30pm


10:00am to 12:00pm 

1:00pm to 4:00pm

North Turramurra

10:00am to 11:30am 

3:30pm to 5:00pm


10:00am to 11:00am 

3:00pm to 5:00pm

Woy Woy

9:00am to 11:30am 

1:30pm to 4:00pm

Strathearn Village (Scone)

10:00am to 12:00pm

3.30pm to 5:00pm


10:00 am to 12:00pm

1:30pm to 3:30 pm


10:00am to 12:00pm

1:30pm to 4:00pm

Caulfield (Victoria)

10:00am to 11:00am

10:00am to 11:30am

3:00pm to 4:00pm

6:30pm to 8:00pm


This volunteer role will suit someone who is 18+ years old and has:

  • Excellent customer service and communication skills, including clear verbal communication
  • Empathy and patience
  • Capacity to relate to a diverse range of people
  • Ability to work independently and as part of a team

Successful applicants will be required to complete a police background check, which we’ll arrange and pay for. You’ll also be required to show proof of your current flu and COVID-19 vaccination.

Training and support

We'll provide extensive online and on-site training and support from the Concierge Manager.

How to apply

To learn more and apply, please call 1800 79 33 99, or email This email address is being protected from spambots. You need JavaScript enabled to view it. with your name and address, and a Volunteer Coordinator will contact you about the next steps. 

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