NOTE: Shipment delays are expected between 9 - 19 April 2021 as we move to a new warehouse.
If you have an urgent order, please contact us prior at publishing@hammond.com.au.
Design
DesignSmart
DesignSmart is a rating tool for environments that work for people with dementia and older people.
Talking Murals
Talking Murals will help encourage careful consideration before the purchasing or installation of murals, and promote an understanding of some of the ethical challenges of mural design.
The room outside
The room outside explains why access to outdoors is vital and how to achieve it for older people and people living with dementia.
Architecture for an Ageing Population
A comprehensive review of architectural trends in aged care communities, featuring designs that address the opportunities and challenges of ageing populations globally.
Design for Aging
Co-authored by Chief Executive Dr Stephen Judd, bringing an in-depth look at some of the world's innovative aged care facilities, including HammondCare's Hammondville.
Designing Outdoor Spaces for People with Dementia
A practical book filled with case studies from across the world discussing how to effectively use outside spaces for people with dementia.
Enlighten
Enlighten provides light and lighting design information and advice for the support of older people and people with dementia.
FAQs
I would like to speak to someone about a book or a special order.
We are happy to help with any enquiry. Please contact us by email or telephone using the details below.
Email – This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone - +61 2 8437 7355
Can I purchase books in bulk quantities online?
Yes, you can order up to 99 copies of a book online. If you need to order more, you can place two separate orders, or contact This email address is being protected from spambots. You need JavaScript enabled to view it. for assistance.
I changed the quantity of books I want to order but the total owing is incorrect, and I cannot complete the order.
When you change the quantity of books in your order, please always press ‘update cart’ so items can be recalculated.
I have placed an order and need to make a change. What do I do?
Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. with your order details and we will be in contact to provide assistance.
The drop down button is not working, so I cannot proceed with the order.
Try switching your internet browser. We recommend Google Chrome.
How much is postage?
Postage within Australia is calculated based on the weight of your book order and your postal address.
Do you post books overseas?
Yes. You can place your order online and select your country from the drop down menu on the shipping/postage page.
My country does not appear in the list for postage. What do I do?
Please email This email address is being protected from spambots. You need JavaScript enabled to view it. for assistance.
How long will it take for my book to arrive?
Your order will be dispatched from our warehouse within 2-3 business days from when the order was placed. You will receive a dispatch notice with a tracking ID.
My order has not arrived, what do I do?
Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. for assistance.
The book that I want to buy says ‘Notify me’ – what does that mean?
The book you would like to order is currently out of stock and not available to purchase. If you enter your contact details, you will be notified by email when the item is restocked.
How do I request a refund?
Please refer to our refund policy here: https://www.hammond.com.au/refund-policy Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. with any refund enquiries.
What payment type is accepted?
We currently accept Visa, Mastercard and Amex.
How can I receive a receipt for my book purchase?
You will automatically receive a Tax Invoice for your purchase once you complete the order process. You will also receive an E-Way receipt confirming the financial transaction.