What is the Partnering in Care Program?

The Partnering in Care Program is a special education program for residential care home visitors during the coronavirus (COVID-19) pandemic. The program is designed to help visitors to continue their care home visits in a way that manages risk in an intelligent and measured way in each home. Available to all HammondCare resident’s loved ones, the program helps to inform and educate people on topics that can help to minimise the risk of COVID-19 transmission during the pandemic.

HammondCare supports the ongoing facilitation of regular contact between residents, family and friends, as this is essential for the ongoing wellbeing and safety of residents in each care home.

*Please note: the Partnering in Care Program provides information on COVID-19 infection control, hygiene protocols and taking care of yourself and others. It is not clinical guidance for health or aged care workers.

FAQs

Why have we introduced a Partnering in Care Program?

During this time of heightened risk, HammondCare wants to continue to enable visits, but we need to do so in a safe and carefully managed way. One way we can achieve this is to provide visitors with important information and education that can minimise the risk of accidental transmission.

Additionally, where there are instances of community transmission of COVID-19, but where the risk is low, HammondCare may allow continued visits for those that have undergone the Partnering in Care Program. Visitor restrictions are difficult for everyone, and we recognise and value the important contributions family and friends make to the wellbeing of their loved ones.

What education is available through the program and how do I know if I am eligible?

Online program

Online program

Access to the dedicated online education program is available to all HammondCare resident’s loved ones, including family members and friends. The online program can be accessed at any time on any device.

Face-to-face or virtual workshop

Face-to-face or virtual workshop

We offer these sessions to primary visitors* only, which includes those who have been approved to provide emotional and social support that cannot be delivered via electronic or non-physical means. It is also accessible to those people who provide interpreter or informal language support to enable the care team to provide care.

Online program

An online program has been developed to provide foundational education and information on COVID-19 infection control, hygiene protocols and taking care of yourself and others to help keep everyone within each care home that is open to visitors as safe as possible.

To find out more about the online program, please register your interest using the contact form.

Register Your Interest

Face-to-face and virtual workshop

Face-to-face and virtual (video conferencing) education workshops are also available to primary visitors* who have been approved to continue providing essential physical, emotional or social care to their loved one, in the event of care homes being closed to visitors. The one-hour session is led by a qualified dementia care consultant and builds on the information provided in the online program, as well as practical components and a safe space to debrief and be supported by others, helping to support yourself and your loved one during what can be a stressful time.

*Please note: there is a visitor criteria process in place for residential care home visitors during the COVID-19 pandemic. This is to ensure that risk is appropriately managed in each individual care home, particularly in the event of a care home being closed to visitors.

What are the benefits in participating?

  • In partnering with HammondCare through this program, visitors are able to visit loved ones as safely as possible and be involved in their ongoing care, while also helping to keep other residents safe.
  • Learn new skills and understand the processes to implement COVID-19 safe practices in the care home, including infection control practices and hygiene protocols.
  • The face-to-face and virtual education session consolidates learnings from the online component, provides an opportunity to participate in a supportive environment and clarifies next steps for visitors at care homes that are under visitor restrictions.

What are the benefits for care home residents?

  • Through completion of the Partnering in Care online and face-to-face/virtual program, each person is able to continue to safely visit their loved one. Visits are assessed on a home-by-home basis in response to the latest government and health advice and communicated through the care home’s Visitor Guidelines. It is important to note that completion of the Partnering in Care program does not guarantee ongoing visits where state or federal government advice prohibits this.
  • Residents can feel safe and reassured that they are able to receive important physical, emotional and social support from their loved ones and the wider care home community.
  • Residents and their loved ones can maintain connections and relationships during this time, giving peace of mind and overall quality of life.
  • Ensuring visitations remain safe and all visitors have been educated will help to reduce the risk of any community transmission of COVID-19 within each care home.

To learn more about our Partnering in Care Visitor Guidelines, please click on the button below.

Download

How can I register my interest for this program?

Please register your interest for the Partnering in Care program using the contact form below .

Once you have submitted the contact form, you will be given access to the online program straight away. You will also receive an email with the online program details, should you wish to begin the program at a later time.

If you would like more information about the Partnering in Care Program, you can also download our program flyer below.

Download flyer

Frequently Asked Questions

The Partnering in Care Program is a special education program for residential care home visitors during the coronavirus (COVID-19) pandemic. The program is designed to help visitors to continue their care home visits in a way that manages risk in an intelligent and measured manner in each home.

The program is available to family and friends over the age of 16 years. The program informs and educates participants on topics that can help to minimise the risk of COVID-19 transmission during the pandemic.

Where there are instances of community transmission of COVID-19, but where the risk is low, HammondCare may allow continued visits for those that have undergone the Partnering in Care Program. During closed visits, we’re not able to permit visits from those people who have not completed the training.

You will be learning new skills plus taking an active role to help you and your family to stay safe in your local aged care community. Visitor restrictions are difficult for everyone, and we recognise and value the important contributions family and friends make to the wellbeing of their loved ones.

The online component provides foundational education and information on COVID-19 infection control, hygiene protocols, and taking care of yourself and others to help keep everyone within each care home that is open to visitors as safe as possible.

During this time of heightened risk, HammondCare wants to continue to enable visits, but we need to do so in a safe and carefully managed way. One way we can achieve this is to provide visitors with important information and education that can minimise the risk of accidental transmission.

There are two parts to the Partnering in Care program. Part 1 includes a 45-minute online training session completed at your own pace on your computer or mobile device; 20 minutes of the course is watching a series of short videos. There is a three-question quiz at the end that you need to pass.

Part 2 involves attending a 45-minute face-to-face session either in person or via video link.

If you are unfamiliar with using technology, we will help you through this process. You will be asked if you need help on the registration form.

HammondCare supports the ongoing facilitation of regular contact between residents, family and friends, as this is essential for the ongoing wellbeing and safety of residents in each care home. You will learn new skills and have the most up-to-date advisory training. If you do not complete the online training, you will not be able to continue to face-to-face training session.

Partnering in Care participants who have completed the online component. We offer these sessions to primary visitors only, which includes those who have been approved to provide emotional and social support that cannot be delivered via electronic or non-physical means. It is also accessible to those people who provide interpreter or informal language support to enable the care team to provide care.

Led by a qualified Dementia Consultant, the workshop builds on the information provided in the online program, as well as practical components and a safe space to debrief and be supported by others.

As well as organised face-to-face sessions at each of the care homes, we offer online virtual meetings you can attend while at home on your computer or out and about on your mobile device.

In the event a care home is closed on the advice of the health department, you will be not be able to visit your loved one without having done the training.

If you have completed the program and adhere to all the Visitor Guidelines you will be able to continue your visits. It is important to note that completion of the Partnering in Care program does not guarantee ongoing visits where a suspected or confirmed case of COVID-19 occurs within a care home or state or federal government advice prohibits this.

Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or submit your interest via the contact form below.

Register Your Interest

If you have any questions, please email This email address is being protected from spambots. You need JavaScript enabled to view it. or give us a call on 1300 426 666.

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