We understand that as your circumstances change you may be thinking about getting more support at home. Your local care team is here to make sure that you’re receiving the right care, designed specifically for your own personal needs and situation – and that care extends to when your needs change, too.
Janine Chandra, HammondCare At Home’s National Admission Manager, shares these helpful tips and answers to Frequently Asked Questions – so you can make more informed decisions about applying for additional support at home, when the need arises.
If you are receiving your current care funding through a Commonwealth Home Support Programme (CHSP) and are thinking of transitioning to a Home Care Package (HCP) through My Aged Care, it’s a good idea to plan ahead, for a number of reasons:
The first step is to simply contact your Care Advisory Partner by phoning our support team on 1800 826 166. They will refer you to your dedicated HammondCare Care Manager, who will discuss your needs and help you complete the process.
You – or the loved one making the request on your behalf - will need to have your unique code handy that My Aged Care assigned to you when your Home Care Package is approved. We can happily contact My Aged Care on your behalf to confirm your code, if you need assistance with this.
The Commonwealth Home Support Programme (CHSP) is designed to provide entry-level support, so there are limits to the amount and type of services you can receive. For example, you may need a little support at home with day-to-day duties. CHSP is ideal for older people who are managing well at home and just need extra assistance to keep on top of daily living needs, such as taking care of your home and visits into the community. This can be either a short or long-term option.
Whereas, Home Care Packages are designed to support you on an ongoing basis and provide more substantial support with your health care needs and everyday tasks. As there are 4 levels of care defined within a HCP, it also allows you to progress from one stage to the next - as your needs change.
With HCP funded support, you will have access to a range of specialist services from your chosen provider, including allied health, to support your physical, mental, clinical, and spiritual needs.
Your dedicated local team have knowledge of the services available within your area, and with oversight from your clinical team, you’ll be supported to make the right choice for your individual care needs. And your team will be in touch regularly, helping you to adjust the support as required.
As part of your Home Care Package, you will be assigned your own personal Care Manager, who will help to coordinate a range of care services, working on your behalf as your dedicated advisor.
Care Management (also sometimes referred to as Case Management) enables us to partner with you, to define goals, review your services and maximise your funding as much as possible.
Care Managers organise your day-to-day visits with specialised carers or contractors, providing high quality, personalised, tailored care including access to a Clinical Care Manager.
Care Management includes, but is not limited to:
If you have any questions about the options available, or need help or guidance, please call us anytime, 24/7, 365 days a year on 1800 826 166. We’re always here to help.