Current NSW and Victorian COVID-19 case locations and alerts


NSW Residential Visitor Guidance

All HammondCare staff and visitors who have attended any 'Case Locations' on the listed dates cannot enter a HammondCare residential aged care home until 14 days after they last attended the venue and have no COVID-19 symptoms. The list of ‘Hot Spot’ venues and 'Self-Isolate and get tested' locations can be found here:

NSW care homes not under Stay-at-Home orders can welcome two visitors per day per resident, there is no time limit on the length of a visit. Children under the age of 12 are not be permitted to enter an aged care home.

All visitors aged 12 years and over must have received two doses of a COVID-19 vaccine at least 14 days prior to their visit.

VIC Residential Visitor Guidance

From 30th October, Victorian aged care homes will re-open. Two visitors at a time with a maximum of 5 per day.
What is the Partnering in Care Program?

The Partnering in Care Program is a special education program for residential care home visitors during the coronavirus (COVID-19) pandemic.

The program is designed to help visitors to continue their care home visits in a way that manages risk in an intelligent and measured way in each home. Available to all HammondCare resident’s loved ones, the program helps to inform and educate people on topics that can help to minimise the risk of COVID-19 transmission during the pandemic.

An online program and face-to-face education sessions are accessible through this program.

Learn more

*Please note: there is a visitor criteria process in place for residential care home visitors during visitor restrictions due to the COVID-19 pandemic. This is to ensure that risk is appropriately managed in each individual care home, particularly in the event of a care home being closed to visitors.


Useful Resources

NSW Residential Visitor Guidelines


VIC Residential Visitor Guidelines


Contact us

Please do not hesitate to get in contact with the HammondCare team 24/7 on 1300 426 666 or at This email address is being protected from spambots. You need JavaScript enabled to view it. if you have any questions or concerns whatsoever.