Current NSW and Victorian COVID-19 case locations and alerts


NSW Residential Visitor Guidance

All HammondCare staff and visitors who have attended any 'Case Locations' on the listed dates cannot enter a HammondCare residential aged care home until 14 days after they last attended the venue and have no COVID-19 symptoms. The list of ‘Hot Spot’ venues and 'Self-Isolate and get tested' locations can be found here:

Northern Beaches LGA, Cumberland City Council, suburbs in Canterbury LGA, suburbs in the Mt Druitt area and Rooty Hill (suburb) have been added to the restricted Local Government Areas. If you live in any of these areas, you will not be able to enter a residential aged care home.
Care homes in NSW can welcome up to two visitors per day, per resident for a maximum of two hours. Different visitors can visit each day.

All visitors, regardless of location to a residential aged care home in NSW are required to wear a face mask.

Please note, areas may be added to this list in the future if there is an increase in COVID-19 cases in the community.

VIC Residential Visitor Guidance

Care homes in Victoria can welcome two visitors per resident at a time with no time limits on the duration of stay.

HammondCare services in Victoria are now open to visitors under the VIC Visitor Guidelines.

What is the Partnering in Care Program?

The Partnering in Care Program is a special education program for residential care home visitors during the coronavirus (COVID-19) pandemic.

The program is designed to help visitors to continue their care home visits in a way that manages risk in an intelligent and measured way in each home. Available to all HammondCare resident’s loved ones, the program helps to inform and educate people on topics that can help to minimise the risk of COVID-19 transmission during the pandemic.

An online program and face-to-face education sessions are accessible through this program.

Learn more

*Please note: there is a visitor criteria process in place for residential care home visitors during visitor restrictions due to the COVID-19 pandemic. This is to ensure that risk is appropriately managed in each individual care home, particularly in the event of a care home being closed to visitors.


Useful Resources

NSW Residential Visitor Guidelines


VIC Residential Visitor Guidelines


Contact us

Please do not hesitate to get in contact with the HammondCare team 24/7 on 1300 426 666 or at This email address is being protected from spambots. You need JavaScript enabled to view it. if you have any questions or concerns whatsoever.