Care and communication plan deployed after possible positive test result at HammondCare’s Caulfield Village

HammondCare's thoughts, prayers and utmost care are with a resident who has returned a negative test after an initial positive test for Covid-19 in a cottage of Caulfield Village aged care home.

caulfield shop salon 580The positive result was returned yesterday morning but a negative test was returned today and so further testing is underway.

In the meantime HammondCare is treating the result as if it is positive and taking all precautions.

HammondCare’s Senior Nurse and Executive responsible for Quality, Risk and Safety, Angela Raguz, said the first priorities for HammondCare were to care safely for the affected resident, stop the spread of possible infection in the home, ensure the other 11 residents in the cottage are appropriately isolated and also well cared for, and to provide clear and regular communication to families.

Ms Raguz said HammondCare has deployed its outbreak management plan which includes additional staff resources and is working closely with the Victorian Department of Health in the care of the resident.

The service has also been temporarily closed to visitors and is following strict infection control procedures, including wearing appropriate PPE.

“We were devastated to learn a resident may have been impacted in this way, and while awaiting final results, we are working closely with the Victorian Health Department to care for all residents in the care home and to contain the infection (if confirmed). We are undertaking extensive testing and contact tracing of all residents, visitors and staff."

Ms Raguz said that as HammondCare was required to place Caulfield Village in full lockdown in response to the possible infection, arrangements for regular contact between residents and their loved ones are in place utilising phone, mail, email and video calling.

“HammondCare is committed to keeping families of residents in our care informed of developments at this difficult time. We have appointed a liaison team who will call resident representatives on a daily basis with updates or as needed. We will also arrange more complex clinical briefings as requested and plan to offer weekly webinars for families – if required.

“Our plan is that there will be information available to families at any time, day or night. “As residents of this home may live with dementia we are especially mindful of their specific needs in what is a challenging time for all residents and staff,” she said.

Since early March, HammondCare has had a comprehensive Covid-19 pandemic plan in operation across all its service, including rigorous screening of anyone entering the service, heightened hygiene and cleaning, increased training of staff and close monitoring of residents for symptoms of concern.

“Our screening and monitoring systems have sought to balance the risk of infection and the risk of extended isolation of residents,” Ms Raguz said.

“Visits by family during this time are not believed to be linked to the possible infection that has occurred.”

As well as the resident representative communication arrangements described above, updates on the situation in the home will be provided by email and on the HammondCare website. Please note that clinical updates will continue to be given to official resident representatives (‘Person Responsible’) as required by privacy laws and it is hoped this is shared with other family members as is appropriate. HammondCare will do everything it can provide general information and reassurance to other relatives as often as possible.