Client Liaison Manager - St Leonards

Applications open until: 15-3-2021
State: NSW
Location: St Leonards
Type of employment: Community Care

Client Liaison Manager, what's involved in the role?

The role of the Client Liaison Manager (CLM) is to be the initial first face to face contact with HammondAtHome partners in care. They are responsible for articulating to prospective partners in care, the services and benefits HammondCare offers and assess suitability for Home Care Packages, HACC, NRCP and/or HammondAtHome Private Services. This position is in our St Leonards office, working within the Northern Sydney team.

  • Create streamlined and timely processes in order to understand client needs, goals and preferences and admit them to HammondAtHome services which best meet their needs.
  • Ensure clients understand the service delivery and financial costs associated with the provision of HammondAtHome services.
  • Promote effective communication with clients, carers and family.
  • Liaise closely with other HammondCare services and external related organisations in local clinical and social networks (including GPs, ACATs, Connecting Care Teams, Medicare Locals and other referring agencies) to facilitate clear referral pathways.
  • Actively manage service waiting lists by maintaining relationships and networks with clients on waitlists, providing regular updates throughout transition to service admission.
  • Establish client agreements where clients clearly understand services and associated financial costs before service agreements are signed and care delivery commences.
  • Initiate service start-up, including setting up client’s record and task profile in client management software.
  • Collaborate with other internal and external health professionals for the optimal provision of services to meet clients’ needs, as appropriate.
  • Work cooperatively with Area Manager, Clinical Management Adviser and Case Managers to ensure a smooth transition for clients during the process of admission to service.
  • Knowledge of local area including but not limited to: geography, demographics, local health resources, clinical and care networks.

So, what do you need to apply?

  • Demonstrated skills and experience in comprehensive assessments in an aged care community setting.
  • Demonstrated knowledge of the; Aged Care Act, Home Care Packages Program Guidelines, and Home Care Common Standards.
  • Experienced in operating effectively in a multi-site environment.
  • A current driver’s licence and safe driving record. Willingness to travel between HammondCare’s sites and services.
  • Demonstrated time management and organisational skills to effectively plan and prioritise
  • Ability to maintain confidentiality of client and care worker information
  • Strong administrative and computer skills
  • Ability to work independently and as part of a team

What makes HammondCare At Home different to other home care providers?

  • We specialise in aged and dementia care, palliative care, rehabilitation, mental health services for older people, and other related health and aged care services. 
  • HammondCare seeks to embed evidence based best practice in its services and we provide these services through home care, sub-acute hospitals and residential aged care.
  • We offer clients a small and consistent team of carers and registered nurses, who take the time to get to know our clients.
  • Our care is truly personalised to meet the individual and unique needs of each person that we provide care for.
  • All our Carers are trained in providing specialised dementia care, so people living with dementia can continue to enjoy life and remain in their own home.

So, what’s in it for you?

  • HammondCare offers its staff excellent training & development opportunities, a supportive environment and a fabulous benefits program.
  • Paid Bonuses (Retention Bonus, refer a Client bonus and Refer a Friend bonus)
  • Competitive Salary with development opportunities
  • Job Security and Work/Life Balance

If you are ready to make a difference with HammondCare, Apply Now!

For any specific queries please contact

Closing Date: 15.03.2021

All short-listed applicants for these positions will be asked to consent to a criminal record check, references, and must provide evidence of an influenza vaccination.

Our Talent Acquisition Team kindly request no unsolicited resumes or approaches from Recruitment Agencies. HammondCare is not responsible for any fees associated with unsolicited resumes