Empowering volunteers through passion, servant leadership

A commitment to servant leadership and a genuine passion for helping people in need is the key to have enabled one of Australia’s leading charities to develop a team of more than 1000 volunteers across three states and territories.

HammondCare’s Head of Volunteer Service, Rev Andrew Nixon, speaking during Volunteers Week 2019, said volunteers had been at the core of HammondCare’s activity since its inception 85 years ago. 

“Alongside an extensive volunteer organisational structure including paid volunteer coordinators, the real key to building a successful volunteer army is passion for helping people in need,” Rev Nixon said.

“Fostering and harnessing this at every level, and empowering people in their everyday tasks, enables the volunteer team to function as a productive and cohesive unit that is focussed one thing: the people we serve.

"HammondCare Volunteer Services is committed to servant leadership: a model where the leader serves the team, rather than the team serving the leader. This turns the traditional organisational pyramid structure upside down.”

Rev Nixon said that when leading volunteers, 10 characteristics of servant leadership will support a healthy and successful volunteer team:

  • Listening
  • Empathy
  • Healing
  • Awareness
  • Persuasion 
  • Conceptualisation
  • Foresight
  • Stewardship
  • Commitment to the growth of people
  • Building community 

“Passion for helping people in need and a commitment to servanthood at every level of the organisation is the key to delivering an uncompromising, outstanding personalised service with every volunteer interaction,” Rev Nixon said

Rev Nixon will present on the topic ‘Empowering volunteer teams through servant leadership’ at Volunteering NSW’s 2019 State Conference at Doltone House, Darling Island Wharf, on Tuesday June 4.

Watch the video below of our founding father, Rev. Bob Hammond talk about the generosity of the volunteers who helped build pioneer homes for homeless people in 1933.