Shipping and Returns


Upon receipt of your order HammondCare aims to deliver within: 

Australia: 5 working days

New Zealand: 7 – 14 working days

Other Countries: 3 – 6 weeks

If you have any queries about our delivery service, postage prices or about your order please complete the Contact Us form or call 1300 426 666.

Returns and Refunds Policy

If you are unhappy with your purchase, or if it does not meet your requirements, you can return it to us, in its original condition, within 30 days of receipt for a full refund. Funds will be refunded in the original payment form (i.e. to the card used for payment or by cheque). We will notify you by email once the refund has been applied. 

If you are returning your purchase because it is damaged or faulty we will refund the cost of return postage to us. If you are returning it because it does not meet your requirements or because you have decided that you just do not want it, return postage costs will be met by the purchaser. We recommend that you return items by recorded delivery if they are worth $30 or more.